Service Manager

2 weeks ago

Quebec City, Canada ABB Full time

**Service Manager**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
The service manager reports to the site manager and leads the organization of the department within the Analytics business unit in Quebec City, Canada. His or her role is to manage the day-to-day activities of the department onsite and at customer premises by implementing high standards of delivery and performance and by ensuring consistent quality and customer satisfaction. You will implement the overall service strategy and drive service growth at the local level, by achieving goals, optimizing the utilization of the resources, and ensuring that plans are rolled out consistently through collaboration with other companies/centres.

**Your responsibilities**:

- Manage the team to ensure financial the success, quality, and timeliness of services as well as client satisfaction.
- Plan resource assignments and recruit necessary resources.
- Responsible for proactively escalating contract execution issues.
- Responsible for monitoring the performance, succession plans, and development of team members.
- Work on improving product quality while suggesting new service product developments to expand the portfolio.
- Create a culture where health, safety, and integrity are essential.
- Execute the strategy within the local unit, produce service offerings and materials, and drive service sales.
- Build long-lasting relationships with the customers and use feedback to drive consistent development of the processes and practices.
- Participate in the development and introduction of new products.
- Execute the training programs for our service partners as well as for our customers.
- Perform his or her duties in accordance with the established standards, instructions, work processes, policies, and procedures.
- Guide, motivate, supervise, and develop the skills, knowledge, and competencies of the service team.
- Work closely with HR administration to ensure that the service team is properly organized, staffed, and engaged.

**Your background**:

- Minimum 5 years of experience in a customer service resource management position.
- Solid knowledge and hands-on experience in servicing, maintenance, commissioning, and repair of commercial products.
- University degree in applied science or DCS with relevant experience.
- Available for international travel.
- Proven management skills, with a collaborative, solution-oriented approach, and strong written and spoken communication skills. Excellent command of English and French, both spoken and written.

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