Application Support Analyst

2 weeks ago

Bedford, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the Opportunity?**

**What will you do?**
- Liaise with internal development teams and external vendors to resolve support issues, find root cause, document the process/steps and implement steps to avoid the repeat of issue. Demonstrate strong leadership of team, quick coordination of resources to resolve IT production incidents, Ensure logging of support incidents, hold Problem Review Meetings (PRMs) and track action items to closure
- Provide regular updates and status to all stakeholders on open issues, Ensures systems delivered to production environments meet enterprise quality requirements. Facilitate rollout of software components in production
- Escalate operational risk loss events, control deficiencies and risks that you identify to your line

**What do you need to succeed?**

**Must have**:

- Flexibility to work in rotation between 7 AM - 7 PM. As business needs arise on weekend/end of day support.
- Prior in-depth experience in implementing and supporting large-scale production systems, end of day monitoring, root cause analysis and problem-solving skill.
- Analyze existing systems and liaise with Business/Development team for system improvement.
- Knowledge of ITRS Geneos, Job Scheduler (CTRL-M), Windows OS

**Nice to have**:

- Experience with Capital Markets or Finance Industry
- Analyze existing systems and liaise with Business/Development team for system improvement.
- Knowledge of Windows PowerShell Programming, Programming in Python, Experience of supporting MQ, SOLACE, Oracle, and Microsoft SQL Server
- Understanding of ITIL processes
- Knowledge of Devops and Cloud technologies
- Prior experience of leading Global Support team with onsite - offshore experience
- Knowledge of Business Intelligence Reporting tools (Tableau etc.)

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business and geographies

LI-Hybrid

LI-POST

TECHPJ

618208880

**Job Skills**

Application Troubleshooting, Automation Tools, Computer Operations, Control-M Workload Automation, Customer Service, Deadline Management, Detail-Oriented, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Automation, IT Troubleshooting, Organizing, Root Cause Analysis (RCA), Root Cause Investigations, Root Cause Problem Solving, ServiceNow Platform, SLA Management, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

**Additional Job Details**

**Address**:
90 WESTERN PKY:BEDFORD

**City**:
BEDFORD

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Capital Markets

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-03-06

**Application Deadline**:
2024-03-22

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

  • Business Data Analyst

    7 days ago

    Bedford, Canada Nova Scotia College of Nursing (NSCN) Full time

    **Business Data Analyst** **Full-time, 35 Hours/Week** **Nova Scotia College of Nursing** **About NSCN** The Nova Scotia College of Nursing (NSCN) is the safeguard that ensures the public that all nurses in Nova Scotia have the education and skills they need to care for people safely, competently, ethically, and compassionately. The public trusts us to...

  • Business Analyst, Group Benefit Solutions

    2 weeks ago

    Bedford, Canada igility Health Association Nova Scotia Full time

    Health Association Nova Scotia is a not-for-profit, non-government, membership-based association with 60 years’ experience in providing exceptional human resource shared services, innovative clinical engineering solutions, policy support and expertise our customers can count on. Serving multiple organizations from across the province of Nova Scotia, our...

  • Data Quality Analyst

    2 weeks ago

    Bedford, Quebec, Canada Procom Full time

    Data Quality Analyst - Data Strategy/Quality Controls On behalf of our client in the Banking Sector, PROCOM is looking for a Data Quality Analyst - Data Strategy/Quality Controls. Data Quality Analyst - Data Strategy/Quality Controls - Job DescriptionAs a member of Data Services, you will play a role in supporting the bank's Capital Markets' first line data...

  • Data Quality Analyst

    2 weeks ago

    Bedford, Quebec, Canada Procom Full time

    Data Quality Analyst - MS Excel/SQL On behalf of our client in the Banking Sector, PROCOM is looking for a Data Quality Analyst - MS Excel/SQL. Data Quality Analyst - MS Excel/SQL - Job DescriptionThe Data Services group within Capital Markets is responsible for ensuring data is fit for purpose and accurateAs an Analyst, you will be responsible for data...

  • Financial Analyst

    4 weeks ago

    Bedford, Canada Municipal Group of Companies Full time

    The Municipal Group of Companies, based in Bedford Nova Scotia, is a large, diversified organization engaged in all major aspects of the heavy civil construction, mining, transportation, and environmental services within the Atlantic Provinces. We are currently seeking the expertise of a Financial Analyst based out of Halifax Regional Municipality,...

  • Syndicated Loan Analyst

    6 days ago

    Bedford, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • International Accounting Analyst

    4 weeks ago

    Bedford, Canada Chalice (Canada) Full time

    **All applicants are required to submit a cover letter as well as a resume** **Job Title**:International Accounting Analyst **Reports to**:International Finance Manager Team Lead (IFM Team Lead) **Job Location**:Bedford, Nova Scotia Canada **Who we are**: **Chalice (Canada) **is a Catholic, Nova Scotia based organization with a vision for "A world where...

  • Risk & Control Analyst

    4 days ago

    Bedford, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Reconciliation Data Analyst

    7 days ago

    Bedford, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** The Data Services group within Capital Markets is responsible for ensuring data is fit for purpose and accurate. As an Analyst in the reconciliation space, you will be responsible for reconciliation data quality control implementation and issue management. You will be a member of a dynamic, fast paced team, with...

  • Systems Business Analyst

    7 days ago

    Bedford, Quebec, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity ?Join the Reconciliations Technology team in Capital Markets as we continuously deliver new capabilities to modernize operational business processes by delivering enterprise grade solutions. We are seeking a talented and adaptable Business Systems Analyst to maintain an existing portfolio of applications and...

  • Summer Student

    4 weeks ago

    Bedford, Canada Province of Nova Scotia Full time

    **Department**:Public Works **Location**:BEDFORD **Type of Employment**:Student **Union Status**:Exclusion - Non Union - NSPG **Closing Date**:3/10/2023 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: Building and maintaining our provincial infrastructure is no small job. We’re recruiting for summer students to help our province...

  • Reconciliation Data Analyst

    3 weeks ago

    Bedford, Quebec, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?The Data Services group within Capital Markets is responsible for ensuring data is fit for purpose and accurate. As an Analyst in the reconciliation space, you will be responsible for reconciliation data quality control implementation and issue management. You will be a member of a dynamic, fast paced team,...

  • Administrative Assistant, Project Support for

    1 day ago

    Bedford, Canada igility Health Association Nova Scotia Full time

    Administrative Assistant, Project Support for Continuing Care Management Compensation Review Project Part-Time 0.4 FTE (18 Month Temporary Assignment) HANS has been engaged by the Department of Seniors and Long-Term Care (DSLTC) to conduct a review and refresh of the previously prepared Job Families Model for long term care and home support management and...

  • Collateral Utilities Analyst

    2 weeks ago

    Bedford, Canada Royal Bank of Canada> Full time

    Job SummaryThe Utiliites Analyst will be responsible for assisting in resolving margin disputes as a result of exposure differences on OTC uncleared Derivative trades. The incumbent will create daily reconciliation reports and be responsible for monitoring, reporting and escalation of trade and portfolio level exposure differences keeping in compliance with...

  • Collateral Utilities Analyst

    2 weeks ago

    BEDFORD, Canada Royal Bank of Canada Full time

    Job SummaryThe Utiliites Analyst will be responsible for assisting in resolving margin disputes as a result of exposure differences on OTC uncleared Derivative trades. The incumbent will create daily reconciliation reports and be responsible for monitoring, reporting and escalation of trade and portfolio level exposure differences keeping in compliance with...

  • Collateral Utilities Analyst

    2 weeks ago

    Bedford, Canada RBC - Royal Bank Full time

    Job SummaryThe Utiliites Analyst will be responsible for assisting in resolving margin disputes as a result of exposure differences on OTC uncleared Derivative trades. The incumbent will create daily reconciliation reports and be responsible for monitoring, reporting and escalation of trade and portfolio level exposure differences keeping in compliance with...

  • Start of Main Content Community Residential Support

    4 weeks ago

    Bedford, Canada Regional Residential Services Society Full time

    **Regional Residential Services Society (RRSS) **is the largest non-profit community-based residential services agency in Nova Scotia. As the industry leader in our province, we strive to provide superior services that empower adults with intellectual disabilities to be actively engaged members of their households and communities. Driven by strong values and...

  • Data Analyst

    7 days ago

    Bedford, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** Reporting to the VP of Account Management North America, this position plays a key role in developing and executing upon the Client Management Group’s overall strategy and goals within Capital Markets. Supporting our data governance and quality controls, as well as actively participating in business and...

  • Administrative Assistant, Project Support for Continuing Care Management Compensation Review Project

    19 hours ago

    Bedford, Canada igility Health Association Nova Scotia Full time

    Administrative Assistant, Project Support for Continuing Care Management Compensation Review ProjectPart-Time 0.4 FTE (18 Month Temporary Assignment)Health Association Nova Scotia (HANS) is a not-for-profit, non-government, membership-based association with 60 years’ experience in providing exceptional human resource shared services, innovative technical...

  • Cap 3 Support Manager

    2 weeks ago

    Bedford, Canada Walmart Canada Full time

    **Position Summary... **:To assist in the leadership of CAP 3 Associates and department processes through partnership with the CAP 3 Assistant Manager and ensure a high level of customer service and while meeting production targets. **What you'll do...**: 1. Assists in providing direction and the co-ordination of the Overnight Stocking as per communicated...