
Call Centre Representative
3 months ago
*Job Overview*
We are seeking a motivated and customer-oriented Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in delivering solutions that enhance customer satisfaction. If you possess strong phone etiquette and a passion for helping others, we encourage you to apply.
*Duties*
- Handle inbound and outbound calls with professionalism and courtesy.
- Provide accurate information regarding products and services to customers.
- Assist customers with inquiries, complaints, and requests in a timely manner.
- Maintain detailed records of customer interactions through data entry.
- Analyze customer feedback to identify areas for improvement in service delivery.
- Collaborate with team members to achieve departmental goals and enhance overall customer experience.
- Communicate clearly in English.
*Experience*
- Previous experience in customer service or sales is preferred but not mandatory.
- Strong phone etiquette and communication skills are essential for success in this role.
- Bilingual or multilingual abilities are an asset
- Proficiency in data entry and familiarity with CRM software is desirable.
Join our team today and become an integral part of delivering outstanding service to our valued customers
Pay: $20.00-$25.00 per hour
Expected hours: 37.50 per week
Additional pay:
- Bonus pay
- Commission pay
- Overtime pay
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
Flexible language requirement:
- French not required
Schedule:
- Evening shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
**Location**:
- Vancouver, BC V6H 3X9 (preferred)
Work Location: In person
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