Dining Services Manager

6 months ago

Ottawa, Canada The Vista on Sparks Full time

**DINING SERVICES MANAGER**

**ABOUT US**

We’re **Signature Retirement Living**, and we believe that enjoying life is what Vibrant Seniors Living should be all about. We hire outstanding people who truly care about seniors and understand their needs. We value our staff and believe in providing a culture that cultivates and celebrates success, offering excellent benefits and perks, and a vibrant, fun, safe work environment and much more As we continue to expand, we invite you to be a part of building a reputation that will stand the test of time. If you are passionate, creative, caring and energetic, we would like to hear from you

**THE OPPORTUNITY**

We are looking for dynamic and compassionate leaders to join **The Vista on Sparks**, a brand-new retirement home in Ottawa, Ontario

Offering unprecedented amenities, services, and dining options, **The Vista on Sparks** is for those who live without compromise. Distinctively located on Ottawa’s iconic Sparks Street, the community is surrounded by peerless views of Parliament Hill, the Ottawa River, and the Gatineau Hills that intensify as you ascend the building. This is one-of-a-kind Retirement Living, with a location to match

As a member of our leadership team, you will play a pivotal role in shaping the future of our community. This is a unique opportunity where you, as a member of the inaugural leadership team, will hire and train your department, work closely with Support Office to implement processes in a way that works for you, and take part in welcoming the first residents to our community.

Reporting to the **Executive Director**, the **Dining Services Manager** is responsible for managing all aspects of Front of House service, including dining rooms, Bistro, room service, and events in collaboration with Culinary and other departments to create and maintain a memorable dining experience. Focusing on service quality, dining room setup, cleanliness, and delivery of meals in compliance with the residents’ dietary needs, expectations, relevant legislative/regulatory requirements, and Company policies and procedures.

**PRIMARY RESPONSIBILITIES**
- Ensure all residents and guests are greeted and welcomed in a friendly manner and their questions are answered as required; become familiar with resident preferences.
- Attend to and resolve customer concerns in a professional manner, and/or refer to the Executive Chef as required.
- Coordinate guest reservations and work closely with the Marketing department to ensure potential residents are invited to have a meal and enjoy their dining experience.
- Work as part of the team to take and confirm resident census, seat residents/guests, serve beverages and help clear tables to ensure timely turnaround time.
- Consult with Care Team to ensure special requests/diets are served to the appropriate residents.
- Enforce and adhere to all appropriate workplace regulations, compliances, and legislation regarding health and safety, food service standards, and Company policies and procedures.
- Employ the highest standards of professionalism by following the Company dress code, and providing leadership by example within the department.
- Conduct employee recruitment, training, and scheduling ensuring all applicable compliance requirements and company policies are met.
- Coordinate staff activities by scheduling work assignments, setting priorities, and delegating work accordingly; maintain shift schedules to ensure sufficient employee coverage.
- Attend/participate in residents’ food council meetings, staff meetings and required training.
- Perform server and other job duties as required.
- Continuously follow the established standards of service and ensure that these values are demonstrated in day-to-day practices.
- Demonstrate the ability to interact effectively within the team, suppliers, residents and families as well as external service resources.

**WORKING CONDITIONS**
- Flexible hours, including evenings, weekends, and holidays.
- Frequently lift up to 35 lbs.; occasionally pull up to 50 lbs.
- Bend, kneel, and work with arms raised for at least 3 hours per day.
- Walk and stand on a variety of surfaces for at least 3 hours per day

**WHO YOU ARE**
- High School (GED), or equivalent combination of education and experience.
- Demonstrated ability to plan & organize workload.
- Ability to remain calm and poised in urgent situations.
- Ability to guide and motivate employees.
- Minimum of 3 years experience in fine dining. Banquet experience is an asset
- Experience with supervising, coaching and training employees preferred.
- Safe Food Handling, WSET, and Smart Serve Certificates an asset.
- Computer proficiency including MS Office and POS systems.
- Sound English communication skills, both oral and written.
- Must be able to provide a police check with vulnerable sector screen upon hire.
- Must be able to provide a record of immunization for TB test upon hire.
- Must be able to provide a record of

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