Program Manager, Supportive Housing

3 months ago

Edmonton, Canada Boyle Street Community Services Full time

**HOURS**: Tuesday - Saturday (37.5 hours per week)**REPORTS TO**:Director & Senior Manager of Housing“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”The Supportive Housing Manager is responsible for overseeing wâpan’acâhk wâskahikan, Boyle Street’s Supportive Housing program, and providing leadership of the staff working at the site. The Program Manager has the responsibility and authority to create, develop, manage, and evaluate the service delivery at wâpan’acâhk wâskahikan.

The Manager is responsible for overseeing the creation and maintenance of Care Plans that are person
- centered, provide choice, and are flexible and adaptive to meet client needs by using a strength-based approach. The Program Manager ensures the guiding values of Boyle Street Community Services are upheld in all activities and services undertaken at wâpan’acâhk wâskahikan.
- “We stand with our clients, side by side, patiently and for as long as they want - a constant and consistent caring force”This position will work in close collaboration with the Director/Senior Manager of Housing, as well as an Assistant Manager to oversee programing and services.**Position Responsibilities**
- Overseeing Boyle Street’s Supportive Housing site, wâpan’acâhk wâskahikan
- Providing leadership that will create and maintain a well-motivated, competent, and multi-disciplinary team.
- Providing performance evaluation and supervision to staff.
- Ensuring the site is fully staffed.
- Overseeing the management of effective systems for intake and assessment of referrals, and the delivery of services to them.
- Managing fiscal and human resources allocated to the projects.
- Liaising with key external stakeholders, including funders, community organizations, property owners and government entities.
- Ensure program is meeting contractual targets and align with the agency’s values.
- Producing reports in accordance with contractual obligations and managing program evaluation.
- Plan and facilitate team meetings and reflections.
- Support in integrating and facilitating Cultural activities and ceremonies.
- Facilitate the rental process for effective unit turnover: potential tenant screening, showing of vacant suites, completing required paperwork for suite rentals, key distribution, damage deposit collection and maintain rental waitlist.
- Manage and coordinate interior and exterior repairs, maintenance, installations, landscaping, etc., as required (both preventative and emergency maintenance) with maintenance personal and property management.
- Ensuring effective communication and coordination with other Boyle Street programs.
- Perform other related duties as assigned by the Director/Senior Manager of Housing, which may include: supervising students, organizing program events outside of regularly scheduled work hours (evenings & weekends), co-facilitating program meetings and/or resident meetings, etc.

**Operational Management**
- Manage program operational cycle and service delivery to achieve program goals and outcomes.
- Works in collaboration with Human Resources to recruit and onboard new program personnel.
- Ensure implementation of leading practices and safety protocols.
- Assess and develop infrastructure, framework and key processes that will ensure that practices and responsibilities are outlined and followed.
- Engage with community resources to establish partnerships with a view to improve services to community members
- Develop, implement, and evaluate program policies and procedures
- Ensure accreditation standards are met and implement changes as necessary

**Staff Supervision**
- Support program workers, coordinators, and supervisors in their role by observing performance, recognizing successes, providing constructive feedback and maintaining appropriate documentation.
- Arrange and support direct reports through bi-weekly to monthly supervision sessions.
- Debrief and follow-up critical incidents and/or crisis situations in conjunction with Program Supervisors, as required, to provide support, ensure proper protocol was followed and minimize future incidents.

**Administration**
- Maintain accurate and current financial records, which adhere to agency financial practices.
- Manage budgets, multiple funder requirements and reporting deadlines.
- Ensure that all information regarding service delivery is developed and reported in a timely manner.
- Prepare required reports and annual budget projections for effective and efficient program planning
- Proof-read and evaluate all Critical Incident Reports
- Acts as delegated spokesperson on issues related to the Program for education and advocacy purposes.
- BSCS is more than a workplace. It is a community where everyone helps and contributes to the whole, and there is an expectation that all employees will take part in events (during the work week and occasionally during we

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