Receptionist

5 months ago

Vancouver, Canada UBCPACTRA Full time

**Position**:Receptionist

**Start Date**: As soon as possible.

**Duration of Appointment**:Full-Time, Regular

The Union of British Columbia Performers (UBCP/ACTRA) is an autonomous branch of the Alliance of Canadian Cinema, Television and Radio Artists (ACTRA) the national organization of professional performers working in the English-language recorded media in Canada. ACTRA represents the interests of 28,000 members across Canada.

UBCP/ACTRA is seeking a Receptionist to join our team.

As the first point of contact for Members, Staff, and visitors, this position plays an essential and crucial role as a UBCP/ACTRA ambassador. The Receptionist will greet Members and visitors in a pleasant and professional manner, answer telephones and manage the switchboard, answer Member inquiries and provide general information about the Union, distribute mail, support with courier requirements, assist with office room bookings, attend Membership meetings and maintain a clean reception area.

RESPONSIBILITIES:

- Maintains a pleasant and professional “first impression” to visiting Members, callers, and guests of UBCP/ACTRA.
- Conducts general reception duties, including greeting Members and visitors pleasantly and professionally, and politely eliciting reasons for their visit, directing people courteously to appropriate personnel, and providing general information and materials about the Union to those seeking orientation.
- Answers telephone and manages the switchboard, including Union identification and greeting, transferring calls, paging personnel, taking messages, and keeping a high call volume processed correctly and efficiently.
- Answers inquiries regarding membership enrolment, i.e. eligibility, qualifications, rationale, and procedures.
- Distributes daily mail, incoming faxes and support with all courier requirements.
- Ordering, maintaining, and stocking all Branch supplies, including all forms required from the National office.
- Collecting Membership dues when Membership is not available.
- Ensuring all the Union's informational forms are updated and available to the membership.
- Distribution of Benefits forms to incoming Members.
- Responsible for the booking of all meetings in the Boardrooms and lounge.
- Assists members in signing up for committees, meetings, and courses.
- Helping casting agents, talent agents and payroll companies with Membership numbers and agent information regarding Members.
- Faxes, upon request, to members and the general public, talent agent’s list, Apprentice Membership Program information and film production list.
- Responsible for maintaining a clean and professional appearance of the reception area.
- Assists in mailouts as required.
- Attends Membership Meetings, as required.
- Other duties may be assigned from time to time by the Employer
- Reports to the Employer.

EDUCATION & EXPERIENCE:

- Educational background and industry-related knowledge and experience will be considered in assessing applicants in accordance with Article 13.03 of the UBCP/UNIFOR Collective Agreement.
- Minimum two (2) years of experience working in a member based and/or customer service-oriented environment.

SKILLS & ABILITIES:

- Excellent oral and written communication skills.
- Excellent teamwork and customer service skills.
- Excellent organizational skills.
- Excellent attention to detail.
- Intermediate computer skills using MS Office (Excel, Word, and Outlook).
- Keyboard minimum 50 WPM.
- Sensitivity and judgment in the handling of confidential information.
- Ability to analyze and problem solve, show initiative, and take ownership of tasks.
- Exceptional administrative and time management skills.
- Ability to establish and maintain effective working relationships and effectively deal with challenging situations.

KEY RELATIONSHIPS:
**Reports to**: Executive Administrative Director

**Direct Reports**: None

**Engages with**: Executive Board

Management Team

UBCP/ACTRA Staff

UBCP/ACTRA Members

Members of the Public

Couriers and Vendors

OTHER:
HOURS OF WORK: 5 days per week (35 hours). Regular office hours M-F 8:30 am to 4:30 pm.

SALARY: This position has a current annual salary of $62,917.05 pursuant to Appendix “A” of the UBCP/ACTRA/Unifor Local 3000 Collective Agreement.

START DATE: As soon as possible.

UBCP/ACTRA and the UNIFOR, Local 3000, adhere to the principles of employment equity.

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