Customer Service Representative

3 weeks ago

Montréal, Canada Colas Full time

**Mission**:
Logistics Customer Service Agent is responsible for helping to maintain the day-to-day operation and administrative duties associated with Dispatch Center. This position you will interact directly with our customers both internal and external, recording and screening of all incoming orders, use dispatch computer and software programs, data entry, and record keeping.

**Main Responsibilities**:

- Maintain updated knowledge of all company products and services in order to provide adequate education to customers
- Provides routine information and generate interest in new products and connect customers with Regional Sales Representatives when required;
- Performs operating sequences to enter all incoming orders in to dispatch software;
- Assists dispatch in checking all products are available at the time of order by verification with load source;
- Verification of contract pricing across multiple platforms;
- Finalizing of completed orders to begin billing process;
- Collect and record customer feedback and information, and share with appropriate departments;

**Profile**:

- High school diploma or equivalent work experience in Transportation, Logistics
- 1+ years’ of experience in a customer service-related role
- Excellent written and verbal communication skills
- Positive, service-oriented attitude
- Organizational skills with the ability to manage numerous projects and priorities at once
- Ability to thrive in a fast-paced and sometimes high-pressure environment
- Good computer skills using various software platforms and excellent phone disposition
- Willingness to work independently or as part of a team
- Ability to foster and maintain relationships especially with truck drivers and staff;
- Bulk liquid knowledge or experience would be an asset.

**Competencies**:

- Rigor- Customer service- Customer relationship- Ability to communicate transparently and sincerely- Agility & Autonomy- Just in time logistics- Proactivity & Dynamism- Team spirit**About McAsphalt**

McAsphalt is the industry leader in Canada specializing in asphalt products and services. Founded in 1970 by Leo McArthur and John Carrick, the company has since grown to over 500 employees spanning 26 terminals across Canada. McAsphalt offers a wide range of asphalt products, including emulsions, cutbacks, polymer-modified, performance-graded and roofing, and specialized transportation of those products by rail, land and water. Additionally, McAsphalt provides comprehensive services and technology solutions, encompassing paving, testing, research and development, engineering, and consulting.

**The MCA Advantage**

SAFETY is not a priority, it's a VALUE at McAsphalt. Priorities can change by the minute; our values are set in stone All of our employees are living the Goal Zero when it comes to safety. Not only do we provide you with the right PPE, we train you on all aspects of your job so go home safe EVERYDAY We have a full suite of health and dental BENEFITS that start DAY 1 We contribute to your PENSION alongside your contribution starting DAY 1 We are present coast-to-coast in Canada and are part of the Colas Company family worldwide. We have exponential growth OPPORTUNITIES - just tell us where you want to go. We SUPPORT our employees and their families, in good and bad times, with our Employee Family Assistance Program. Accessible 24/7 Free and confidential - counselling for mental health, financial support, legal consultation, and more. We love to have FUN at work and work together to get the job done.

Please visit our website to learn more

At McAsphalt we work together to build a diverse, equitable, and inclusive culture that encourages, supports, and celebrates the voices of our employees.

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