Supervisor

1 week ago

Toronto, Canada MLSE Full time

**Company Description**
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

MLSE owns and operates multiple restaurants and Arenas in and around the Toronto Area including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, e11even, Real Sports, Hot Stove Club, Platinum Club and Scotia Club. As a valuable member of the Restaurant Team, you will be responsible for delivering an elevated food & beverage service and exceptional hospitality to our guests & fans at all times by living our Visions and Values. Your leadership, passion and commitment to teamwork will contribute to inspiring others, ensuring MLSE quality service and safety standards are upheld and the key objectives of the Food and Beverage department are met.
- Lead by example and provide ongoing coaching / training / motivation to the restaurant team.
- Work with the restaurant manager to prepare and organize seating plans.
- Ensure pre-opening duties are completed and staff are assigned sections.
- Verify the accuracy of incoming deliveries; ensure they are properly secured.
- Assist in expediting food orders to all sections of the restaurant.
- Ensure order discrepancies are quickly resolved.
- Supervise the floor during service; respond to guest concerns.
- Ensure closing duties are completed in an accurate manner.
- Document service issues and resolutions.
- Assist with other administrative functions including employee performance reviews.
- Accurately and efficiently administer scheduling and attendance records.
- Adhere to MLSE service standards and policies.
- Follow all MLSE Health & Safety policies and procedures.
- Work in compliance with the provisions of the Occupational Health & Safety Act.
- Perform other duties as required.

**Qualifications**:
- Must be available to work evenings, weekends, and holidays as required.
- Possess supervisory or management experience in a high-volume restaurant
- Solid understanding and practical knowledge of restaurant business principles and service etiquette.
- Comprehensive knowledge and experience of cocktails, wine, beer, and bartending operations.
- Effective team management experience.
- Smart Serve Certification is required.
- A proactive approach toward day-to-day activities and shifting demands.
- Comprehensive knowledge of food service.
- Competent with POS (Point of Sales).
- An aptitude for identifying and assessing details.
- Exceptional interpersonal and communication skills.
- Proven to perform well under pressure; manage multiple priorities simultaneously.
- Work in compliance with the provisions of the Occupational Health & Safety Act.
- An ongoing awareness and responsiveness to client satisfaction.

Experience the thrill of the Sports & Entertainment industry in a flexible (hybrid) work environment that supports employee wellbeing.
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

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