Director, User Experience

3 months ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You’ll Be Doing

As a Director, User Experience reporting to the Sr. Director, Employee Mobility & Collaboration, you will be responsible for shaping the vision and direction of the user experience across frontline platforms which support our overall business goals. You are a visionary Senior UX Leader with a proven track record in strategic thinking, user-centered design, and stakeholder management. You possess strong communication skills, technical proficiency in design tools and prototyping, and the ability to make data-driven decisions. You also excel in team building, mentorship, and Agile methodologies, while demonstrating adaptability and business acumen. Critical thinking, problem-solving, and ethical considerations, including user privacy and inclusivity, are essential. You will be accountable for overseeing and contributing to high-quality content creation, ensuring consistency and clarity across all user touchpoints. You will lead UX content strategy, collaborate with cross-functional teams to integrate content seamlessly into the design process, and establish best practices for content development. This role requires a leader who can drive innovative UX strategies that align with our business goals and create exceptional user experiences.
- At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote_

How You’ll Succeed- Strategic Thinking Approach - You have the ability to set a clear vision for the UX team and align it with the company's overall strategy while also developing and executing long-term UX plans that drive business goals. You have a keen ability to provide insights, recommendations and digital strategic direction based on CIBC’s vision, business needs and objectives. You have the ability to think strategically about how you can mobilize and engage teams across the enterprise to deliver strategic change.- Team Player and Leadership - Act both collaboratively and autonomously. You will contribute to the creation of the Digital and Frontline experiences. You will lead UX teams to effectively drive the Digital Banking delivery roadmap. You will work with your peers across Technology and partners from across the enterprise to ensure we are operating with world-class delivery efficiency, and driving Agile, lean and collaborative practices.- Business Acumen and Relationship Building - Forge strong relationships with CIBC’s various teams, by working with the business and internal partners, supporting the end to end programs to deliver user centric capabilities, with a strong understanding of the client needs and experiences across all channels. You are a great communicator, with the ability to synthesize complex analysis, findings and recommendations, then package key messages for senior executives. You have a proven ability to partner, build confidence and influence multiple stakeholders at all levels across the organization and you’re a self-starter, with the ability to deal with ambiguity and develop processes and governance from the ground up.

Who You Are- You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. You understand the balance between perfection and return on investment (ROI) of UX initiatives.- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard by effectively communicating UX value and insights to stakeholders at all levels.- You are a bold and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.- You're digitally savvy. You seek out innovative solutions and embrace evolving technologies such as artificial intelligence. You can easily adapt to new tools and trends.- You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork and accountability. You have empathy and a deep understanding of user needs, behaviors, and pain points.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your pote

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