Director, User Experience

2 months ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You’ll Be Doing

As a Director, User Experience reporting to the Sr. Director, Employee Mobility & Collaboration, you will be responsible for shaping the vision and direction of the user experience across frontline platforms which support our overall business goals. You are a visionary Senior UX Leader with a proven track record in strategic thinking, user-centered design, and stakeholder management. You possess strong communication skills, technical proficiency in design tools and prototyping, and the ability to make data-driven decisions. You also excel in team building, mentorship, and Agile methodologies, while demonstrating adaptability and business acumen. Critical thinking, problem-solving, and ethical considerations, including user privacy and inclusivity, are essential. You will be accountable for overseeing and contributing to high-quality content creation, ensuring consistency and clarity across all user touchpoints. You will lead UX content strategy, collaborate with cross-functional teams to integrate content seamlessly into the design process, and establish best practices for content development. This role requires a leader who can drive innovative UX strategies that align with our business goals and create exceptional user experiences.
- At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote_

How You’ll Succeed- Strategic Thinking Approach - You have the ability to set a clear vision for the UX team and align it with the company's overall strategy while also developing and executing long-term UX plans that drive business goals. You have a keen ability to provide insights, recommendations and digital strategic direction based on CIBC’s vision, business needs and objectives. You have the ability to think strategically about how you can mobilize and engage teams across the enterprise to deliver strategic change.- Team Player and Leadership - Act both collaboratively and autonomously. You will contribute to the creation of the Digital and Frontline experiences. You will lead UX teams to effectively drive the Digital Banking delivery roadmap. You will work with your peers across Technology and partners from across the enterprise to ensure we are operating with world-class delivery efficiency, and driving Agile, lean and collaborative practices.- Business Acumen and Relationship Building - Forge strong relationships with CIBC’s various teams, by working with the business and internal partners, supporting the end to end programs to deliver user centric capabilities, with a strong understanding of the client needs and experiences across all channels. You are a great communicator, with the ability to synthesize complex analysis, findings and recommendations, then package key messages for senior executives. You have a proven ability to partner, build confidence and influence multiple stakeholders at all levels across the organization and you’re a self-starter, with the ability to deal with ambiguity and develop processes and governance from the ground up.

Who You Are- You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. You understand the balance between perfection and return on investment (ROI) of UX initiatives.- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard by effectively communicating UX value and insights to stakeholders at all levels.- You are a bold and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.- You're digitally savvy. You seek out innovative solutions and embrace evolving technologies such as artificial intelligence. You can easily adapt to new tools and trends.- You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork and accountability. You have empathy and a deep understanding of user needs, behaviors, and pain points.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your pote

  • Director, User Experience Design

    6 months ago

    Toronto, Canada Cineplex Full time

    Work location: Home Office 1303 Yonge St City: Toronto What you will do: Director, User Experience Design Hybrid work environment 3 days per week from the Cineplex corporate headquarters at 1303 Yonge Street, Toronto (Yonge and St. Clair). We are looking for a Director of User Experience Design (UXD) to lead a team at the forefront of crafting seamless...

  • Director, User Experience Design

    6 months ago

    Toronto, Canada Cineplex Full time

    Work location:Home Office 1303 Yonge StCity:TorontoWhat you will do:Director, User Experience DesignHybrid work environment 3 days per week from the Cineplex corporate headquarters at 1303 Yonge Street, Toronto (Yonge and St. Clair).We are looking for a Director of User Experience Design (UXD) to lead a team at the forefront of crafting seamless and...

  • Director, Analysis

    2 weeks ago

    Old Toronto, Canada Director File Full time

    Reporting to the Senior Director of Threat Intelligence, you will be responsible for intelligence collection, analysis, and production. You will be assessing trends and providing recommendations to support end-users across the enterprise.Skills:Experience working within Threat Intelligence. A background in a Security Operations Center is nice to...

  • Director of User Experience Design

    3 weeks ago

    Old Toronto, Canada CV-Library Full time

    As a key member of the CV-Library team, we are seeking a highly skilled and experienced Design Director - UX to lead our design efforts and help shape the future of our products.The ideal candidate will have a strong background in UX design, experience leading design teams, and a passion for creating innovative and user-centered solutions.You will be...

  • Director, Threat Intelligence

    3 months ago

    Old Toronto, Canada Director File Full time

    Reporting to the Senior Director of Threat Intelligence, you will be responsible for intelligence collection, analysis, and production. You will be assessing trends and providing recommendations to support end-users across the enterprise.Skills:Experience working within Threat Intelligence. A background in a SOC is nice to have.Location: Toronto, Calgary, or...

  • Director User Experience Design

    3 weeks ago

    Old Toronto, Canada CV-Library Full time

    Do you have an extensive background and strong opinions about designing web and mobile applications? Do you have experience leading a design team? Do you have excellent analytical and problem-solving skills with the ability to make independent decisions and implement creative solutions based on user research and customer feedback? If you are passionate about...

  • Senior Threat Intelligence Lead

    2 weeks ago

    Old Toronto, Canada Director File Full time

    As a key member of our team at Director File, you will be responsible for leading intelligence collection, analysis, and production efforts.About the RoleThis position reports to the Senior Director of Threat Intelligence and requires expertise in threat intelligence with a background in a SOC environment highly desirable.The ideal candidate will assess...

  • User Experience Researcher

    2 weeks ago

    Toronto, Ontario, Canada Autodesk Full time

    About the RoleAutodesk is seeking a highly skilled User Experience Researcher to join our Human–Computer Interaction and Visualization research group in Toronto, Canada.As a User Experience Researcher, you will play a critical role in advancing our understanding of human interaction with technology and develop innovative solutions to real-world problems....

  • User Experience Architect

    2 weeks ago

    Toronto, Ontario, Canada OnePlan Solutions Full time

    Company OverviewAt OnePlan Solutions, we specialize in creating innovative AI-enabled solutions that simplify strategic portfolio, financial, and resource management for businesses.Job Title: User Experience ArchitectSalary: $115,000 - $145,000 per year (estimated)Job DescriptionWe are seeking an experienced User Experience Architect to join our team. As a...

  • User Experience Researcher

    5 months ago

    Toronto, Canada Thomson Reuters Full time

    **User Experience Researcher** **Role Summary**: Come join the Thomson Reuters UX Research team! We are a company of 24,000 team members in over 75 countries that provide customers with critical news, information, and technology. Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts,...

  • Executive Director Position

    1 month ago

    Old Toronto, Canada Director File Full time

    Executive Director OpportunityWe are seeking a visionary leader to co-lead Canada's largest professional theatre for young audiences. As Executive Director, you will be responsible for collaborating with the Artistic Director to inspire and promote a collaborative theatre spirit amongst staff, volunteers, and the artistic community.Key...

  • User Experience Researcher

    1 month ago

    Toronto, Ontario, Canada Aquent Full time

    User Experience ResearcherAquent is seeking a user experience researcher to join their digital design team. As a UX researcher, you will help shape the experiences created through each of their digital products. In this consultant role, you will identify upcoming decisions that require research input, propose methodologies, conduct fieldwork, analyze and...

  • User Experience Specialist

    3 weeks ago

    Old Toronto, Canada Finance Professionals Inc. Full time

    Job OverviewWe are seeking an exceptional User Experience Specialist to join our team at Finance Professionals Inc. in Downtown Toronto. This is a 12-month contract opportunity to work with a leading financial institution, driving user comprehension and improving task performance.Key ResponsibilitiesCollaborate closely within a cross-functional squad of...

  • User Experience Researcher

    3 weeks ago

    Toronto, Ontario, Canada Snapcommerce Full time

    About the OpportunityThe User Experience (UX) Research Team at Snapcommerce is a key component of our product design team. Our primary goal is to understand customer needs and preferences through various research methods, including interviews, usability testing, and surveys.Estimated Salary Range:$80,000 - $110,000 per annum, depending on location and...

  • User Experience Writer

    2 weeks ago

    Greater Toronto Area, Canada Creative Circle Full time

    Our consulting agency client is looking for a Content Designer to join their team on a fulltime contract basis, for 6+ months. What you will do:Collaborate with UX designers and product teams to create user-centered content that aligns with business objectives.Develop and maintain wireframes and content schematics to visualize content structure and...

  • Data Intelligence Lead

    2 weeks ago

    Old Toronto, Canada Director File Full time

    OverviewWe are seeking an experienced Data Intelligence Lead to join our team at Director File. As a senior leader, you will be responsible for driving the collection and analysis of intelligence data.About the RoleThe successful candidate will have expertise in Threat Intelligence and a background in a Security Operations Center is desirable.Key...

  • User Experience Designer

    4 weeks ago

    Toronto, Ontario, Ontario, Canada Atlantis IT Group Full time

    In need of a UI/UX designer accountable for creating user-friendly designs that are compatible with various BI tools and other software interfaces. These responsibilities include: Research: Evaluate use cases and conduct user sessions to understand needs and preferences Design: Create wireframes, prototypes, and visual designs that meet use case requirements...

  • Foilcon User Experience Designer

    2 weeks ago

    Toronto, Ontario, Canada Foilcon Full time

    About the RoleWe are seeking a highly skilled Senior Service Design Lead to join our team at Foilcon. As a key member of our design department, you will play a critical role in shaping the user experience of our products and services.Job DescriptionThe ideal candidate will have extensive experience in UX design, with a deep understanding of interaction...

  • User Experience Writer

    3 weeks ago

    Greater Toronto Area, Canada Creative Circle Full time

    Our consulting agency client is looking for a Content Designer to join their team on a fulltime contract basis, for 6+ months. What you will do:Collaborate with UX designers and product teams to create user-centered content that aligns with business objectives.Develop and maintain wireframes and content schematics to visualize content structure and...

  • User Experience Writer

    2 weeks ago

    Greater Toronto Area, Canada Creative Circle Full time

    Our consulting agency client is looking for a Content Designer to join their team on a fulltime contract basis, for 6+ months. What you will do:Collaborate with UX designers and product teams to create user-centered content that aligns with business objectives.Develop and maintain wireframes and content schematics to visualize content structure and...