Residential Coordinator

5 months ago

Toronto, Canada Reconnect Community Health Services Full time

**Residential Coordinator**

**Positions Available**: _1_

**Unionized Position**:_**No**_

**Position Type: Full-Time**_**, Contract**_

**Job Class**: _Clinical_

The Residential Coordinator is responsible for supervising, administering and providing day-to-day direction and support to the staff of a residential crisis service in accordance with established policies and procedures of Reconnect and the Collective Agreement articles at all times.

The responsibilities of this position will include, but are not limited to:

- Maintaining a mature, problem-solving, solution-based focus while dealing with challenging situations
- Making decisions quickly based on available information and conducting proper follow-up, ensuring that all relevant information/issues/serious occurrences are communicated to the Program Manager; following appropriate channels of communication with regard to reporting and follow up of any situation requiring further attention
- Ensuring adequate staffing for each location by replacing shifts through established procedures in accordance with the Collective Bargaining Agreement
- Contributing to Performance Reviews and Evaluations.
- Attending and supporting the facilitation of Team meetings.
- Planning and leading the day-to-day operation of the Residence, including compliance with health and safety, coordinating with other service providers supporting the residence and meal support.
- Ensuring that all documentation related to client service is done accurately and in a timely manner
- Assisting the Program Manager in ensuring the residence is in compliance and meeting the standards for Quality Assurance and Accreditation.
- Attending Committee and Agency meetings as directed by the Program Manager.
- Assisting with the orientation of new staff.
- Assisting with staff training as requested.
- Ensuring that all Health and Safety requirements specific to the residence are following the Occupational Health and Safety Act.
- Other duties as required.
- Related College Diploma or undergraduate University Degree (Social Services is preferred)
- 5 years’ experience working in a residential setting for people with individuals with challenging psychiatric, behavioral and health needs
- Minimum of 2 years’ experience in a supervisory capacity or a combination of experience and related courses, preferably in a residential setting
- Minimum 2 years’ experience with scheduling

**Key skills and abilities we are looking for**:

- Well organized with keen attention to detail.
- Proven ability to prioritize multiple assignments, meet strict deadlines.
- Exceptional Customer Service skills.
- Problem solving skills to think ahead for contingencies
- Excellent communication skills, verbal and written
- Collaboration and customer service skills to share expertise and achieve superior results.
- Applied computer skills (Microsoft Office, Client Information Systems, Web Browsing).

**Special Requirements**:

- May be exposed to infectious waste, diseases, conditions, etc.
- Criminal background check;
- Must be willing to work flexible hours including, evenings and weekends as required

**Who we are**:
Reconnect Community Health Services is a not-for-profit health service organization located in the west end of Toronto. We provide services for seniors, caregivers, and people living with mental health and addictions concerns.

**Application Process**:
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
- Reconnect Community Health Services promotes the principles of and adheres to the tenets of the Ontario Human Rights Code. We strongly encourage applicants with lived experiences, from Aboriginal communities, people of all races, colors, ethnic origins, religions, disabilities and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change._

**Reconnect Community Health Services**

1281 St. Clair Avenue West

Toronto, Ontario M6E 1B8

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- On call
- Weekends as needed

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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