Technical Content Creator

3 weeks ago

Brampton, Canada Canon Canada Full time

Canon has been at the forefront of digital imaging solutions for more than 80 years. We’ve established a diverse culture that’s made us a respected and successful industry leader. Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada’s best employers for diversity.

Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter. Since 2019, Canon Canada has been named one of Canada’s Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness

We’ve adopted to the new world of work by introducing multiple workstyles to compliment our philosophy of belonging. We have high expectations of ourselves - and of you. We expect you to contribute from Day 1. We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon’s story.

We offer **comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks**.

Join our team and reap the rewards as we take Canon to the next level

**Technical Content Creator**
- Can you take a technical manual and simplify it for an everyday person?

Reporting to the Technical & Educational Resources Lead, you will create and recommend knowledge content to support our customers; broadcasting the content to create a better customer experience. Additionally, you will use data analytics and other metrics to make recommendations on missing and new technical content.

**Key Responsibilities**:

- Create and recommend knowledge content to support our customers and broadcast it through internal and external channels to create a better agent and customer experience
- Create Contact Centre content by actively monitoring incident trends and reviewing the quality of calls
- Create content for Canon Camera and Printer products for consumer-based customers
- Create and deliver formal technology solutions training for Contact Centre Agents, and conduct informal system training
- Collaborate with the e-commerce team to share any e-commerce issues from a system/customer standpoint

**To Succeed You Will Need**:

- Technical content writing
- Post-secondary education in a Technology-Related field
- Minimum 3 years experience working with Technology
- Analytical skills to review Contact Centre Agent KPIs and business metrics, analyze technical issues, and determine appropriate resolutions
- Train staff on systems, and provide monthly updates to management
- Create and enter data into an Excel spreadsheet and create presentations on PowerPoint
- Fully bilingual French and English is considered an asset

**Why Join**:
**HYBRID WORK**

**BENEFITS**
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit-Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more

**EMPLOYEE PERKS**
- Free coffee and snacks
- On-site cafeteria and outdoor patio
- Employee gym and fitness centre
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement

**COVID-19 SAFETY PRECAUTIONS**
- Canon is committed to the health and safety of our employees, customers and communities.
- An important part of our workplace safety program includes our COVID-19 vaccination policy. Employees are required to be fully vaccinated and must provide Canon with proof of vaccination. Canon will provide reasonable accommodation if you cannot be vaccinated due to grounds protected by human rights legislation in your province of employment.

Join our team and reap the rewards as we take Canon to the next level

Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation. Headquartered in Brampton, Ontario, with additional offices across the country, we are committed to the highest level of customer satisfaction and loyalty and provide 100% Canadian-based service and support for every product we distribute.

To learn more about Canon, visit careers.canon.ca

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