Answering Service Operator

2 weeks ago

Bridgewater, Canada Scotia Business Centre Limited Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 32 to 48 hours per week
- Education:

- Expérience:
**Education**:

- Secondary (high) school graduation certificate
- or equivalent experience
**Work setting**:

- Private sector
- Urban area
**Tasks**:

- Greet people and direct them to contacts or service areas
- Provide basic information to clients and the public
- Obtain and process information required to provide customer service
- Operate switchboard or telephone system
- Record and relay information
- Schedule and confirm appointments
- Send invoices
- Maintain work records and logs
- Receive and issue payments
- Perform clerical duties, such as filing and sorting and distributing mail
- Answer telephone and relay telephone calls and messages
- Calculate billing charges
- Monitor mobile radio or telephone
- Provide emergency services
- Operate dispatch systems
**Computer and technology knowledge**:

- Switchboard 25+ lines
- Word processing software
- Electronic mail
- MS Excel
- MS Outlook
- MS Word
**Security and safety**:

- Criminal record check
**Transportation/travel information**:

- Own transportation
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
**Personal suitability**:

- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
**Screening questions**:

- Are you available for shift or on-call work?
- Do you currently reside in proximity to the advertised location?
**Experience**:

- Will train
**Financial benefits**:

- Night shift premium
**Other benefits**:

- Parking available

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