Program Coordinator

5 months ago

Mississauga, Canada Polycultural Immigrant and Community Services Full time

**Position Title**: Program Coordinator - Refugee Resettlement

**Organization Structure**:Reports to the Program Manager

**Job Classification**:Coordinator

**Job Status**:Full-time

**Number of Positions**:1

**Location**:YYZ Pearson Airport - Port Of Entry (POE)

**Wages**:$32.00/hour for 40 hours per week

**Availability**: Weekends and Weeknights, with possible day shifts

**This is NOT a bargaining unit position.**

**About Polycultural**

Be a part of Polycultural Immigrant and Community services Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers a comprehensive benefits, including paid time off at Christmas (for eligible employees), employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP), and WorkPerks

**Position Summary**

As a Program Coordinator in the field of Refugee Resettlement, you will be responsible for overseeing and coordinating the duties of the airport team that consists of Workplace Coordinators and On Call Resettlement Counselors, at YYZ, Toronto Pearson Airport.

You will be working closely with the airport team, and the Program Manager, and play a vital role in helping refugees integrate into their new communities and rebuild their lives.

**Responsibilities**
- Hiring, training and supervising the airport team
- Monitoring and authorizing their bi-weekly timesheets/payroll
- Building the weekly staff flight schedule, and ensuring staff presence is commensurate with the arriving clients’ spoken languages
- Booking hotel rooms for overnight clients, and making necessary additions/cancellations day or night
- Ensure that staff follow proper professional and ethical conduct when dealing with clients, and offer guidance to ensure the quality of service is maintained
- Conduct performance reviews and take all needed actions to remedy identified issues
- Assist the Program Manager to carry out their duties in a timely manner
- Other duties as assigned

**Competencies**

**Planning & Organizing/Time Management**

Establishes a systematic course of action for self or others to ensure the accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

**Technical Expertise**

Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively.

**Professionalism**

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question.

**Self -Management**

The ability to manage your own actions effectively and responsibly, well -being and time to achieve organizational goals, self-improvement and personal growth. To maintain an effective work/life balance in response to a stressful, challenging and dynamic work environment.

**Drive for Results**

Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.

**Coaching**

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem. Values the expertise of others and diversity.

**Communications**

Uses a variety of communication styles and strategies to foster open communications, the exchange of information and discussion on an ongoing basis.

**Organizational Understanding**

Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.

**Qualifications**
- University degree in Social Work, Management, Business Administration, or the equivalent
- combination of education and 3 years' work experience
- Strong knowledge of the social and community services sector
- Experience in supervision and program coordination and delivery
- Experience supervising in a unionized environment is an asset
- Proven management experience with demonstrated capacity to manage a small team in a high pace environment.
- Proven ability to lead and promote a positive and professional team culture.
- Proven program management experience and demonstrated ability to deliver program outcomes on time and to a

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