Bilingual (French/english) Customer Service Agent
5 months ago
**Role Overview**
**What You’ll Be Doing**
- Effectively solve customer inquiries
- Ability to communicate clearly when handling different topics
- Identify customers’ needs, understand and clarify the information
- Research every issue to provide solutions
- Collaborate with your team and other team members to solve problems and share knowledge
- Build sustainable relationships and engage customers by going the extra mile.
- Ability to assume additional responsibilities and work flexible hours as required
- Work with mínimal supervision in a fast-paced environment
- Perform various administrative tasks to support the Contact Centre
**What You Bring to Sirva**
- High school diploma or equivalent
- Previous experience in a customer support role through a contact center preferred
- Strong phone and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities, and manage time effectively
- Bilingualism is an asset
- You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
**Key Competencies**:
- Excellent verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Tech savvy
- Judgment
- Adaptability
- Team work
- Stress tolerance
- Resilience
**Other Information**:
**Job Types**: Full-time, Fixed term contract
Contract length: 6 months
Pay: $37,500.00 per year
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
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