Lead Tape Operator

3 weeks ago

Montréal, Canada Pomeroy Full time

Lead Tape Operator (Entry Level)

Pomeroy Technologies has an immediate need for an (Entry Level) Lead Tape Operator in our downtown Montreal Quebec location.

This position is a Full Time Benefited position

Benefits include: Medical, Dental, Vision, Paid Time Off, Mileage Reimbursement

Monday - Friday 8:00 a.m. - 5:00 p.m.

Pay dependent upon relevant experience

**Job Requirements**

The selected applicant will be working out of our downtown Montreal QC location (275 Viger St.).

The individual who is hired to fill this role may be required to work an alternative schedule which will include nights, weekends, and holidays to ensure that there is adequate coverage.

The ideal applicant will be reliable and have access to a dependable and insured vehicle.

The individual hired to fill this position **must be** a Canadian Citizen and have resided within Canada over the last 10 years and be eligible for a Level 2 security clearance

The ideal applicant will have strong computer skills

Data center operations experience is strongly preferred.

**Duties and Responsibilities**

The individual hired to fill this position will be responsible for performing the following tasks:

- Follow tape process and procedures precisely as documented.
- Understand all tape mount / system messages.
- Monitor media / tape scratch pools and pending mount message.
- Print all vital / media listings for day's shipment to off-site storage.
- Pull and scan media tapes daily to send to off-site storage.
- Reconcile each tape using tools provided by customer.
- Pack and lock media tapes in their own container per process to send to off-site storage.
- Report / Research / locate all media tapes when not reconciled (missing).
- Report any discrepancies to Manager.
- Scan / Reconcile / File / returning media tapes in the associated libraries / servers / racks.
- Research and reconcile all media tapes not returned from off-site storage. Report discrepancies to Management.
- Recognize minor to moderate hardware malfunctions and follow process to resolve or escalate per documented instructions.
- Assist with training of new employees.
- Interface effectively with team members, Management, Support teams, off-site vault facility.

"The Pomeroy Way" is our guiding principle. It is a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be perceived as organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.

For more than 40 years, Pomeroy has enabled technology that improves and empowers people in the workplace.

Today, we partner with our customers to help them move from a “one size fits all” delivery model to a personalized human experience that is a differentiator and key to driving digital transformation and better business outcomes. It's about providing an exceptional experience that's simple, intuitive, and secure - anytime, anywhere and from any device. Our workplace is no longer a physical place or workstation, rather it is the place where a person can work at any time with the full capacity to do their job productively and efficiently.

Our field engineers support more than 50,000 sites in North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers, and other peripherals.

**Job Types**: Full-time, Permanent

**Salary**: From $17.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible Language Requirement:

- English not required
- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
COVID Vaccination required

Application question(s):

- Do you own or have access to reliable transportation
- Are you able to work nights on an as needed basis

**Experience**:

- Data Operations: 1 year (preferred)

Willingness to travel:

- 25% (required)

Work Location: In person

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