Virtual Care Services Manager

6 days ago

Toronto, Canada Maple Full time

**ABOUT MAPLE**

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.

**THE POSITION**

In support of a high-growth mandate, we’re hiring for the position of Virtual Care Services Manager to join our dynamic and highly engaged Clinical and Customer Support Operations (“CCSO”) team. This is a newly created role that will be accountable for scaling and optimizing the delivery of our virtual care services and operations as the company grows.

Reporting directly to the Director of Operations, this position is a highly specialized individual contributor role, with significant leverage and impact in our organization.

**12 - 18 MONTH DELIVERABLES**

To realize the company’s growth mandate, within the first 90 to 120 days and in partnership with the Director of Operations and other key stakeholders, you will have developed clear success metrics and KPIs for managing the health and performance of our provider network in alignment with broader company strategies, including a roadmap of tactics and investments to achieve our goals. In addition, you’ll begin contributing to cross-functional projects and initiatives as they relate to the delivery of our virtual care services.

In the next 12 to 18 months, your focus will be on scaling Maple's virtual care services while demonstrating operational excellence, including driving high-quality experiences, productivity, efficiency and margin.

**CANDIDATE PROFILE**:

- P&L experience, client-facing experience, patient-technology implementation experience, telehealth industry experience are considered strong assets.

**_
Not checking every box?_**:
**KEY COMPETENCIES**
- Customer Focus
- Passion for Results
- Marketplace Mastery
- Digital Literacy
- Financial Acumen
- Manage Complexity
- Operational Excellence
- Exceptional Communicator
- Execution-oriented

**CULTURE AND ORGANIZATIONAL FIT**

The Maple team is:

- **
Passionate**:We believe deeply in our company’s purpose and what we’re trying to accomplish as a team. We want all colleagues to feel passionate about improving access to high-quality healthcare through the power of technology, and to make a positive impact with the work we do, where we work, and in the community.
- ** Supportive**:We’re a diverse community that recognizes and embraces the individual differences of our people. We have fun coming to work and bringing the best out of each other. We value and encourage different and diverse perspectives from all parts of the organization.
- ** United**: We leave our egos at the door and act with humility. We work collaboratively to overcome obstacles that arise, and we’re united in our purpose and bringing our ambitious goals to life.
- ** Creative**: We challenge the status quo of what we think is possible with how we approach our work and projects, celebrating bold thinking. We’re focused on our priorities yet remain agile in how we deliver on our goals.

**WORKING AT MAPLE**

We want you to love working at Maple. We want you to feel challenged and supported, cared for, and driven. Just as we’re driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best. We can all learn, we can all develop, and we can all power the future of healthcare. But we can only do it together. At Maple, we are a team first and foremost. Your success is our success.

In order to support your health and well-being, we offer a comprehensive set of benefits and perks, including:

- ** Health and dental benefits, insurance**: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counselling, health service navigation, life insurance, critical illness and disability insurance, and more.
- ** Dedicated Health Spending Account (“HSA”)**: An additional budget available f

  • Virtual Care Coordinator

    2 weeks ago

    Toronto, Ontario, Canada Saint Elizabeth Health Care Full time

    POSITION SUMMARY: Join our team and make a difference As a Virtual Care Coordinator with Elizz by SE Health, you'll play a crucial role in supporting positive relationships with clients, families, and our dedicated team. Why join our team? Competitive Compensation. Our Total Rewards package includes a competitive salary, group benefits, RRSP pension, and...

  • Virtual Care Coordinator

    3 weeks ago

    Toronto, Ontario, Canada Saint Elizabeth Health Care Full time

    POSITION SUMMARY: Join our team and make a difference As a Virtual Care Coordinator with Elizz by SE Health, you'll play a crucial role in supporting positive relationships with clients, families, and our dedicated team. Why join our team? Competitive Compensation. Our Total Rewards package includes a competitive salary, group benefits, RRSP pension, and...

  • Technical Director, Virtual Production

    3 days ago

    Old Toronto, Canada Virtual Producer Full time

    Dark Slope is an entertainment company with a singular focus to make the impossible, possible. With advanced motion capture and virtual production technologies, Dark Slope develops genre defining television programs and unforgettable immersive games for our original IP, co-productions and clients including NBC Universal, Nickelodeon, MTV, Warner Media, NBC,...

  • Technical Director, Virtual Production

    1 day ago

    Old Toronto, Canada Virtual Producer Full time

    Dark Slope is an entertainment company with a singular focus to make the impossible, possible. With advanced motion capture and virtual production technologies, Dark Slope develops genre defining television programs and unforgettable immersive games for our original IP, co-productions and clients including NBC Universal, Nickelodeon, MTV, Warner Media, NBC,...

  • Case Manager

    6 days ago

    Toronto, Canada Reconnect Community Health Services Full time

    **Case Manager** **Positions Available: 2** **Position Type**:Full-Time Permanent **Union**:Yes, OPSEU L5116 **Hours of Work**:37.5 **Annual Rate**:$51,141.35-$63,570.56 **Benefits**:Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP benefits. Reconnect is a thriving, not-for-profit health care provider in the...

  • Patient Engagement Coordinator, Virtual Care and

    4 weeks ago

    Toronto, Canada University Health Network Full time

    **PATIENT ENGAGEMENT COORDINATOR, VIRTUAL CARE AND myUHN** **Job Posting #: 923023** **Site: Toronto General Hospital** **Department: Virtual Care** **Reports to: Senior Manager, Virtual Care and myUHN** **Hours: 37.5 hours per week** **Salary: $29.68 - $37.10 per hour** **Status: Temporary Full-Time** **Posted Date: August 3, 2023** **Closing Date:...

  • Manager, Provincial Virtual Emergency Services- Ii

    4 weeks ago

    Toronto, Canada Ontario Health Full time

    Want to make a difference in your career? Consider this opportunity. A division of the Population Health and Value Based Health Systems portfolio, the Clinical Transformation (CT) Team advances integrated care options for patients and their caregivers through the implementation and operation of virtual care programs, resources and supports. The Manager...

  • Women’s Counsellor

    2 weeks ago

    Toronto, Canada Interval House Full time

    Do you want a purpose filled life? Are you looking for work-life balance? Are you enthusiastic about delivering superior services and care to clients? Are you results focused with an emphasis on quality and quantity standards with great attention to detail? Do you thrive in a diverse and change-positive work environment? Do you value a professional,...

  • Women’s Counsellor

    2 weeks ago

    Toronto, Canada Interval House Full time

    **(Permanent Full-Time) **Do you want a purpose filled life? Are you looking for work-life balance? Are you enthusiastic about delivering superior services and care to clients? Are you results focused with an emphasis on quality and quantity standards with great attention to detail? Do you thrive in a diverse and change-positive work environment? Do you...

  • Studio Manager Dark Slope Inc.

    2 months ago

    Old Toronto, Canada Virtual Producer Full time

    About Us Dark Slope is at the forefront of the entertainment industry, offering a sophisticated blend of traditional and cutting-edge soundstage facilities for film, television, and multimedia production. Our complex includes two premier soundstages: one equipped with the latest Virtual Production LED volume technology, and the other a traditional soundstage...

  • Studio Manager Dark Slope Inc.

    2 months ago

    Old Toronto, Canada Virtual Producer Full time

    About Us Dark Slope is at the forefront of the entertainment industry, offering a sophisticated blend of traditional and cutting-edge soundstage facilities for film, television, and multimedia production. Our complex includes two premier soundstages: one equipped with the latest Virtual Production LED volume technology, and the other a traditional soundstage...

  • Studio Manager Dark Slope Inc.

    2 months ago

    Old Toronto, Canada Virtual Producer Full time

    About Us Dark Slope is at the forefront of the entertainment industry, offering a sophisticated blend of traditional and cutting-edge soundstage facilities for film, television, and multimedia production. Our complex includes two premier soundstages: one equipped with the latest Virtual Production LED volume technology, and the other a traditional soundstage...

  • Studio Manager Dark Slope Inc

    2 weeks ago

    Old Toronto, Ontario, Canada Virtual Producer Full time

    About UsDark Slope is at the forefront of the entertainment industry, offering a sophisticated blend of traditional and cutting-edge soundstage facilities for film, television, and multimedia production. Our complex includes two premier soundstages: one equipped with the latest Virtual Production LED volume technology, and the other a traditional soundstage...

  • Studio Manager Dark Slope Inc.

    4 weeks ago

    Old Toronto, Canada Virtual Producer Full time

    About Us Dark Slope is at the forefront of the entertainment industry, offering a sophisticated blend of traditional and cutting-edge soundstage facilities for film, television, and multimedia production. Our complex includes two premier soundstages: one equipped with the latest Virtual Production LED volume technology, and the other a traditional soundstage...

  • Studio Manager Dark Slope Inc.

    4 weeks ago

    Old Toronto, Canada Virtual Producer Full time

    About Us Dark Slope is at the forefront of the entertainment industry, offering a sophisticated blend of traditional and cutting-edge soundstage facilities for film, television, and multimedia production. Our complex includes two premier soundstages: one equipped with the latest Virtual Production LED volume technology, and the other a traditional soundstage...

  • Virtual Ed Project Manager

    2 weeks ago

    Toronto, Canada Sunnybrook Health Sciences Centre Full time

    We currently have a **Temporary Part-time (0.5 FTE, until approx. June 2024)** opportunity for a** Virtual ED Project Manager** **in the **Virtual ED **at our **Bayview** campus. **Hours of Work**: Weekday: Days, Evenings; 8 hrs; (With some flexibility required) **Summary of Duties**: The Project Manager will join the Virtual ED team and report to the...

  • Supervisor, Exercise

    3 weeks ago

    Toronto, Canada Circle of Care Full time

    Job Description The Supervisor, Exercise & Falls Prevention, Virtual Programs is responsible for overseeing the Group Exercise and Falls Prevention Program and all virtually programming. They are responsible for acting as the principle contact and liaison related to scheduling, site and class management, attendance management and new client...

  • Client Service Representative

    3 weeks ago

    Toronto, Canada Salvation Army Toronto Grace Health Care Centre Full time

    **TORONTO GRACE HEALTH CENTRE**:_**CAREER OPPORTUNITY**_ **2 Client Service Representative & Remote Care Monitoring** **Full Time - Monday to Friday - Evenings 3:00pm to 11:00pm** The Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional care and...

  • Technical Director

    2 weeks ago

    Toronto, Ontario, Canada Virtual Producer Full time

    Dark Slope is an entertainment company with a singular focus to make the impossible, possible. With advanced motion capture and virtual production technologies, Dark Slope develops genre defining television programs and unforgettable immersive games for our original IP, co-productions and clients including NBC Universal, Nickelodeon, MTV, Warner Media, NBC,...

  • Client Service Representative

    3 weeks ago

    Toronto, Canada Salvation Army Toronto Grace Health Care Centre Full time

    **TORONTO GRACE HEALTH CENTRE**:_**CAREER OPPORTUNITY**_ **Client Service Representative & Remote Care Monitoring** **Full Time - Monday to Friday - 7:00 am to 3:00pm** The Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional care and Palliative...