Service Coordinator

2 weeks ago

Dartmouth, Canada Steele VW Full time

**Steele VW has an immediate requirement for a Service Coordinator to join our team in Dartmouth**

As an employee of Steele Auto Group, we always put you first. You can expect competitive compensation packages with flexible health and dental plans to match your needs. Our Employee and Family Assistance program offers a portfolio of healthcare services to keep you and your family healthy. As Atlantic Canadas Largest Automotive Dealer Group, we offer an industry-leading retirement savings plan with employer match and opportunities for growth and advancement to support our employees' futures.

As Service Advisor, you are the dealership’s front-line client relations and service representative. Your reliable communication skills enable you to explain vehicle diagnosis and recommend necessary service work to prolong vehicle longevity based on your communication with the technicians.

**Responsibilities include but are not limited to**:

- Extends and completes P.D.I repair orders daily, maintaining P.D.I register of serial numbers and time
- Service Valet, coordinating parking in the morning for customer parking lot, ensuring customers are aware of where vehicle is parked when returning for pick up.
- Lot organization.
- Help in the development of work orders.
- Ascertaining automotive performance problems and services by using excellent communication skills
- Notifies customers immediately upon receiving inspect and report results
- Notifies customers of any delays or changes in delivery
- Verifies all work orders and listed repairs are completed as requested and vehicle road test is completed prior to customer delivery
- Works in conjunction with appointment coordinator
- Ensures the appropriate sales are made, ensuring no under or overselling
- Translate customer-reported problems to technicians for providing proper service
- Developing estimates by costing materials, supplies, and labor
- Calculating customer’s payment, including deductibles

**Requirements**:

- Previous experience in automotive service is considered an asset
- 3 - 5 years’ experience in an administrative role
- Strong organizational skills and attention to detail
- Excellent customer services skills, customer experience required
- Strong interpersonal skill: a good listener who can cultivate relationships
- Ability to work in a team-driven environment
- Computer proficiency

**Working Conditions**
- Office environment
- Service shop environment
- All season exterior duties required

**Why Steele Auto?**
- Competitive compensation package with flexible health and dental plans
- Virtual healthcare and mental health/wellness support programs
- Employee and Family Assistance Program
- Industry leading Retirement Savings Plan with employer match
- Opportunities for career growth and advancement
- A safe, inclusive, and dynamic work environment

Steele Auto Group is committed to providing the Best Customer Buying Experience and solidifying ourselves as the “Trusted Destination of Choice for Everything Auto” for employees and customers alike.

Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Diversity fuels our desire to be your trusted destination for everything auto. Our commitment to inclusion drives us forward every day.

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