Patient Care Manager

6 months ago

Toronto, Canada The Salvation Army Toronto Grace Health Care Centre Full time

TORONTO GRACE HEALTH CENTRE: CAREER OPPORTUNITY

**Patient Care Manager, Permanent Full-Time**
**Palliative Care Unit and Complex Continuing Care Unit**

The Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional Care, and Palliative Care services. The care and services provided at TGHC help facilitate the patient flow through the health care system and ensures recovery to those individuals who may return to their homes or to Long Term Care (LTC) facilities in their communities. TGHC operates in 2 sites - the Main site (Church & Bloor St) and our Harbour Lights site and Specialized Care Centre (Victoria Park & McNicoll). Our organization is committed to collaborating with patients and families in their journey through the health care system, effectively supporting their integration back into the community.

As a compassionate, caring, and influential member of the inter-professional team, you will make a personal difference in the quality of life of our patients, residents, and families. If you want to work in an environment where every face is familiar and where care, compassion, and commitment flow to the persons that we serve as well as the staff, join our team and become part of an amazing team with the Toronto Grace family.

***

The Patient Care Manager (PCM) is an integral member of the inter-professional team and is accountable for the clinical unit operations that support the delivery and provision of patient-centered care. The PCM utilizes principles of management and best evidence and processes to achieve best patient outcomes.

Other functions include management of patient flow and efficient utilization of resources. The PCM acts as a leader and mentor for the professional nurses, allied health professionals, administrative and other supportive staff on the unit.

**MAIN RESPONSIBILTIES**
- Provide support and direction to the inter-professional team to ensure the provision of safe and quality care to patients or residents and their families.
- Directly supervise employees and participate in staff recruitment activities including interviewing, hiring, and training employees; planning, assigning, and directing work; evaluating performance; counseling employees as applicable.
- Perform administrative responsibilities to ensure efficient and effective program operations.
- Contribute to staff development by promoting and ensuring a supportive/collaborative learning environment and best practice standards for all staff.
- Collaborate with members of the multi-disciplinary team to ensure high standards of quality and optimal management of client care outcomes (including data collection/reporting).
- Support ongoing continuous improvement practices to strengthen clinical processes and quality of care and patient safety.
- Promote and facilitate implementation of quality of care and patient safety related quality improvement strategies.
- Report clinical/performance issues to the Director of Clinical Operations, including potential solutions or options for resolution.
- Act as the main contact for patient flow and operational inquires, including the coordination of resident’s admissions and discharges to ensure a seamless transition for patients and families.
- Facilitate the delivery and communication of appropriate patient care planning activities with the inter-professional team to ensure continuity of care for all patients.

**QUALIFICATIONS & EDUCATION**
- Baccalaureate degree in one of the required Health Professions; Master’s degree (or equivalent) is preferred.
- Certification in Palliative Care or Gerontology an asset
- Registration with the appropriate regulatory College
- Basic Cardiac Life Support (B.C.L.S.) program required.
- Demonstrate membership within a professional association and/or professional interest groups related to practice preferred.
- Minimum Three (3) years of relevant management and clinical experience, including experience working with complex continuing care patients, frail seniors, and patients with multiple co-morbidities, including persons living with various degrees of cognitive loss or history of mental health illness/needs.
- Knowledge and understanding of the clinical operations of an in-patient unit is required.
- Demonstrate exceptional interpersonal and communication skills (verbal and written), including conflict resolution, negotiation, ability to effectively facilitate difficult conversations.
- Ability to model leadership behaviors and create a positive work environment where staff are motivated to do their best and strive for continuous improvement.
- Maintain and protect patient confidentiality in accordance with relevant legislations and organizational patient privacy and confidentiality policy requirements.
- Client service oriented, with the ability to effectively work within a framework that supports diversity, inclusiveness, and equity.

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