Customer Service Specialist

3 weeks ago

Montréal, Canada NOLK Full time

**About Ergonofis**:
As part of the NOLK family, Ergonofis' mission is to make work enjoyable by creating stunning, functional, and durable products that enhance the health and productivity of office workers. Founded in 2015 and based in Montreal, we specialize in the design, manufacturing, and marketing of ergonomic office products such as adjustable desks, ergonomic chairs, and accessories. Our products stand out for their design, quality, and eco-friendly nature.

Ergonofis is looking for an agile and efficient Customer Service Specialist (bilingual) to join its growing team. Someone who will be able to improve the customer's experience and satisfaction, as well as the productivity and efficiency of the customer service department.

**Responsibilities**:

- Assist customers during purchases
- Assist customers post-purchase
- Develop the B2C customer service structure
- Maintain a good relationship with the customers
- Launch new initiatives to improve the customer experience throughout the journey
- Collect customer feedback and provide input to the team to help improve the product/experience

**Requirements**:

- Bilingualism (French-English) both written and spoken
- Years of experience related to the job: 2 years or more
- Level of study: College diploma (DEC)
- Attentive to detail, rigorous, orderly, and autonomous.
- E-commerce experience (Shopify, Zendesk)
- Takes initiative and has a passion for helping people
- Ability to prioritize and work under pressure
- Employment status: full-time (only) and permanent

**Why Choose Ergonofis**:

- ** Passionate and Dynamic Team**:Join a team of enthusiasts who are dedicated to their work.
- ** People-Centric Culture**:At ergonofis, we care about our culture, making work stimulating and rewarding.
- ** Continuous Training**: Enjoy ongoing learning and development opportunities throughout your journey with us.
- ** Wellness and Creativity**: Work in an environment that promotes well-being and creativity, with ergonomic furniture, natural light, and spacious areas.

**Additional Perks**:

- ** Generous Vacation Policy**: Enjoy three weeks of vacation after just four months.
- ** Paid Friday Afternoons Off**: Start your weekends early with paid Friday afternoons.
- ** Hybrid Work**:Enjoy working from home.
- ** Group Insurance**: Benefit from comprehensive insurance coverage.
- ** Entrepreneurial Culture**: Experience a flat management structure and real responsibilities from day one.
- ** Team-Building Activities**: Engage in various team-building activities like social gatherings and sports events.
- ** Exciting Benefits**: Access perks such as discounts, training opportunities, and ergonomic home setups.
- Ergonofis is committed to the principle of employment equity and encourages women, racialized individuals, persons with disabilities, LGBTQ+ individuals, and other marginalized individuals to apply._

//

**À propos d'Ergonofis**:
Faisant partie de la grande famille de NOLK, la mission d’Ergonofis est de rendre le travail agréable en créant des produits époustouflants, fonctionnels et durables qui améliorent la santé et la productivité des travailleurs de bureau. Fondée en 2015 et basée à Montréal, nous sommes spécialisés dans la conception, la fabrication et la commercialisation de produits de bureau ergonomiques tels que des bureaux réglables, des chaises ergonomiques et des accessoires. Nos produits se distinguent par leur design, leur qualité et leur caractère écoresponsable.

Ergonofis est à la recherche d’un ou d’une Spécialiste de l’excellence client (bilingue) agile et efficace pour se joindre à son équipe grandissante. Quelqu’un qui saura améliorer l’expérience et la satisfaction de sa clientèle ainsi que la productivité et l’efficacité de département d’expérience client.

**Responsabilités**:

- Prendre en charge le service client (Téléphone, Courriels, Chat)
- Assister les clients lors des achats
- Assister les clients post-achat
- Développer et maintenir une bonne relation avec les clients
- Lancer de nouvelles initiatives pour améliorer le processus complet de l'expérience client
- Recueillir les commentaires des clients et fournir des contributions à l'équipe afin d’améliorer les produits et l'expérience client.

**Exigences**:

- Bilinguisme (français-anglais) tant à l’écrit qu’à l’oral
- Années d’expérience reliées à l’emploi : 2 ans et plus
- Niveau d’étude : Diplôme d’étude collégiale (DEC)
- Attentionnés aux détails, rigoureux, ordonné et autonome.
- Initiative et passion à aider les gens
- Expérience en e-commerce (Shopify, Zendesk)
- Capacité à prioriser et travailler sous pression
- Statut de l’emploi : temps plein (seulement) et permanent

**Pourquoi choisir Ergonofis**:

- ** Équipe passionnée et dynamique**:Rejoignez une équipe d'enthousiastes dédiés à leur travail.
- ** Culture centrée sur les personnes**: Chez Ergonofis, nous attacho

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