Director of Housekeeping

3 weeks ago

Vancouver, Canada Pan Pacific Vancouver Full time

**Director of Housekeeping**

***:
Reporting to the Director of Rooms, the Director of Housekeeping is responsible for ensuring the overall cleanliness of the hotel and surrounds are maintained according to the Pan Pacific Vancouver standards in the most cost effective and productive manner. To manage the entire housekeeping, laundry, dry-cleaning and mini bar operation ensuring superior guest service and quality standards are met. To set priorities and manage labour and operational expenses to meet the requirements for the hotel while being in line with forecast for all operational costs.

**KEY RESPONSIBILITIES**:
***:
**The key responsibilities of the Director of Housekeeping include but are not limited to**:

- Maintain a high level of guest service and ensures a rapid and professional response to all guest requests/inquiries or complaints; monitor cleanliness throughout hotel by conducting room checks and inspections of the public areas.
- Maintain and ensure the protection of all hotel assets including guest supplies, linen stores, uniform control and other hotel assets. Ensure accounting system is in place to ensure timely ordering of supplies.
- Participates in recruitment and selection, training, and performance management of all housekeeping associates.
- Deliver daily communication with the team i.e. pre shift briefing, calisthenics, supervise distribution of work.
- Ensure the necessary forward planning is undertaken to work within pre-set annual budgets for expenses and revenue generation and participate in creating the annual budget for both housekeeping and laundry.
- Monitor work hours, scheduling and vacation planning of associates while adhering to budgeted/forecasted labour costs.
- Oversees and controls all maintenance of plants, gardening and landscaping operations of the Hotel.
- Oversee the pest control system in place to ensure any pest situations are managed appropriately.
- Coordinate with the Engineering team and outside contractors to ensure standards are adhered to and the housekeeping team’s role is carried out as per the plans of the project.
- Oversee the lost & found operation to ensure that all procedures are followed and items are distributed expediently.
- Maintains a safe working environment in all sections of the Housekeeping department.
- Perform other job-related duties and special projects as assigned by the Division Head, General Manager, Director of Finance or Hotel Ownership.

***:
**COMPETENCY PROFILE SUMMARY**:
***:
**Attributes** - Service Orientation, Flexibility, Attention to Detail, Accountability**:
**Skills** - Resource Management, Critical Thinking, Leadership, Conflict Management, Team Building**:
***:
**CRITERIA**:
***:
**Qualifications and Technical Experience**:

- Experience in and knowledge of laundry operations including têxtiles
- Strong experience in positively leading and managing a large (>60) workforce, including resolving conflicts, managing performance, and developing others.
- Proficient in English both verbally and in written work in order to articulate themselves professionally in guest and supplier interactions.
- Must hold WHMIS Certificate.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook) and Internet.
- Experience with Opera PMS an asset.

**Competencies**

Proven experience and strengths in the following competencies are required for this position: Resource Management, Critical Thinking, Leadership, Team Building and Conflict Management. A full competency profile is available upon request.

**Physical Demands**

Must be physically fit and able to lift moderately heavy items, along with movements such as bending, stooping and kneeling when required. In addition will be required to stand on feet and/or walk for long periods.
- ** Please Note: Applicants who do not already have legal permission to work in Canada will not be considered._

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