Assistant Director of Housekeeping

3 weeks ago

Vancouver, Canada Accor Full time

Company Description

Inspiring and engaging the Assistant Director, Housekeeping is responsible for supporting the Director of Housekeeping in managing and maintaining the highest standards of cleanliness, comfort, and aesthetics throughout the property, managing and administrating the Housekeeping operation and ensuring Guests satisfaction.


Job Description

Why work for Fairmont Pacific Rim?

Opportunity to be part of a dynamic Housekeeping team, in a luxury hotel environment. A competitive salary, starting from $70,000.00 per annum Complimentary meal through our Colleague Dining Program Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler Travel reimbursement program for a TransLink monthly pass Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program Opportunity to develop your talent through coaching and our Leadership Mentoring Programs Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

Support the successful performance of all aspects of the Housekeeping Department, including Laundry and Uniforms. Lead and coach the Housekeeping Team in providing exceptional guest service, colleague satisfaction and profitability Assist in ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department Ensure effective Colleague planning, selection, training and development strategies are in place as directed by the Director of Housekeeping  Assist in establishing and driving the development, implementation and maintenance of a Fairmont and FORBES Five Star standards, Leading Quality Assurance based training manual, which is a live manual requiring continual updating. Champion Housekeeping Quality Assurance programs and lead for the success.  Provide leadership support to ensure high morale and productivity levels through staff planning, recruitment, training and development and on-going communication including performance reviews, coaching and career development discussions  Take lead in guest recovery, addressing guest comments and concerns as well establishing tracking to understand root cause of areas of opportunity. Assist as needed with renovation projects as related to guestrooms and other areas as assigned including coordinating and scheduling outside contractors. Provide assistance in planning, organization and implementation of all deep cleaning & job cycle projects for guestrooms and public areas. Ensure the necessary resources; par level of functional tools & equipment, guest supplies and amenities well maintained. Develop and maintain collaborative working relationship with all departments. Contribute to developing hotel wide strategic goals and plans.  Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely. Actively participate in Fairmont Pacific Rim’s environmental program and department specific initiatives in working towards sustainable operations. Maintain guestrooms and public areas, heart of house at the highest cleanliness level.  Be an advocate of set departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague job satisfaction.  Other duties as assigned 
Qualifications

Your experience and skills include:

Minimum 5 years’ experience in a Housekeeping management role either as Housekeeping Manager or same timeframe as Assistant Executive Housekeeper required  Luxury five diamond operation experience preferred  Demonstrated leadership skills to support an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service. Diploma or degree in Hotel/Restaurant Management or related discipline a strong asset A proven team player, possessing a high degree of professionalism, energy and determination. Ability to analyze data and trends and create strategies for improvement Excellent administrative, planning and organizational skills. Excellent communication skills, both written and oral. Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure. Working knowledge of Outlook, Opera Cloud, REX/HOTSOS, Word and Excel preferred
Additional Information

Your team and working environment:

Working with a diverse and talented team of passionate individuals, in a luxury hotel environment A team dedicated to providing the best accommodation guest experience A team with outstanding attention to detail and is dedicated to delivering unparalleled customer service

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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