Sales Call Executive- Carsales

4 weeks ago

Surrey, Canada Mainland Motors Full time

**Job Title**: Sales Call Executive - Car Sales

**Department**: Sales

**Reports To**: Sales Manager / Sales Director

**Position Overview**:
**Key Responsibilities**:

- **Lead Generation & Follow-Up**: Conduct outbound calls to potential customers from leads provided by the marketing team, online inquiries, and customer databases.
- **Customer Engagement**: Provide detailed information on car models, features, financing options, and promotions to potential customers over the phone.
- **Sales Conversion**: Qualify leads, identify customer needs, and successfully convert inquiries into sales appointments at the dealership or online showroom.
- **Relationship Building**: Maintain a professional and friendly relationship with customers, ensuring they have an exceptional experience throughout their buying journey.
- **Product Knowledge**: Stay up-to-date on the latest car models, features, and promotions to effectively inform and educate customers.
- **Sales Targets**: Meet or exceed monthly sales quotas and KPIs related to calls made, appointments scheduled, and sales closed.
- **Collaboration**: Work closely with the sales team, managers, and other departments to ensure seamless customer experiences and sales processes.
- **Customer Feedback**: Gather customer feedback and report insights to help improve sales strategies and customer satisfaction.

**Skills and Qualifications**:

- **Experience**: Previous experience in telesales, call center, or customer service is a plus, especially in the automotive industry.
- **Communication**: Excellent verbal communication skills with the ability to articulate clearly and persuasively.
- **Sales Skills**: Proven ability to generate leads, overcome objections, and close sales over the phone.
- **Customer Focus**: Strong focus on delivering an exceptional customer experience, both over the phone and through follow-up communication.
- **Organizational Skills**: Ability to manage multiple leads and customer interactions simultaneously in a fast-paced environment.
- **Tech-Savvy**: Comfortable using CRM software, phone systems, and Microsoft Office Suite.
- **Problem-Solving**: Ability to listen to customer needs and provide effective solutions.
- **Team Player**: Willingness to work collaboratively within a team to meet company goals and targets.

**Working Conditions**:

- Full-time position with flexible work hours (potential for weekend work, depending on business needs).
- Commission-based incentives in addition to base salary, based on sales performance.

This description focuses on key responsibilities such as lead generation, product knowledge, and sales performance, while also outlining the required skills and experience. Feel free to customize it to suit your company's specific needs and culture

**Job Types**: Full-time, Permanent

Pay: Up to $17,500.00 per month

Additional pay:

- Commission pay

**Benefits**:

- Casual dress
- Company events
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- sales: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 2024-11-20

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