Field Service Employee

4 months ago

Scarborough, Canada Philips Full time

**Job Title**: Field Service Employee - Imaging Systems (Remote/Travel: Toronto, ON)

Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

Company relocation benefits **_will not_** be provided for this position. For this position, you must reside in **_or_** within commuting distance to Toronto, ON (proximity between Scarborough and Peterborough is preferred).

**Your role**:

- Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue.
- Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
- Perform all administrative duties within established Philips, Provincial, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
- Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
- Travel across the specified geography is required. The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may be required.

**You're the right fit if**:

- You’ve acquired 5+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 7+ years’ in electromechanical industries. This is a multimodality position. Philips OEM training and CT equipment experience is highly preferred.
- You have a college diploma in electronics or equivalent combination of education and experience; Biomedical Engineering Technology diploma highly preferred.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
- You must be able to:

- Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
- Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
- Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

**About Philips**

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.

**Additional Information**
- Philips Canada requires as a condition of employment all employees to be fully vaccinated for Covid-19 and must provide evidence of their vaccination status. In accepting employment with Philips Canada employees will be required to upload their proof of vaccination or request for a human rights accommodation to our third-party vendor. Any vaccination confirmation must be fully satisfactory to the Company in its sole discretion for any offer to be valid. In the event any evidence of vaccination and/or request for a human rights accommodation are not received or if they are not fully satisfactory, any offer will be withdrawn._

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