Field Supervisor, Operations

2 months ago

Markham, Canada Metergy Solutions Inc. Full time

About Metergy Solutions Inc. (“Metergy”)

Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission
Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption.

Position Summary
The Field Supervisor, Operations will take on a leadership role within the Operations team whose primary responsibilities include the maintenance, break fix and upkeep of Metergy’s in-production meter population to ensure proper operation, regulatory compliance and read availability for efficient business operations. The position will lead a team of field-based Technicians, ensuring that the standards/targets set for excellence, customer satisfaction, productivity and cost control are met.

**Accountabilities**:

- Lead a team of field-based Technicians, ensuring that the standards/targets set for excellence, customer satisfaction, productivity and cost control are met.
- Ensure that day to day operational problems which impact on service delivery are identified and resolved through working with field staff, Project Managers, customers and third-party contractors.
- Work with the Project Coordinator to optimize Field Technicians’ schedules to ensure that customer and business requirements are met.
- Work collaboratively with the Operations Manager and Project Managers to ensure that project tasks are completed on time.
- Ensure that the field staff submits field work reports in timely manner.
- Supervise and provide technical work training of field technicians around electrical and mechanical equipment, including troubleshooting of metering hardware for accuracy and communication problems.
- Train field personnel and conduct installation inspections on sub-metering equipment as per Metergy Quality Management System and Measurement Canada standards.
- Actively participate in key departmental process and procedure improvement programs as required.
- Foster effective customer relationships with property management, site personnel, and end customers to help advance business goals and objectives.
- Foster a safety culture.

**Qualifications**:

- 5+ years field-based submetering experience required
- Post-secondary education (Electrical/Mechanical stream preferred)
- Ability to motivate and focus staff to meet or exceed district targets
- Sound base knowledge of residential/commercial building mechanical and electrical distribution systems
- Ability to interpret electrical/mechanical construction drawings
- Experience with sub-metering systems, electrical devices and equipment
- Project management and/or construction management experience
- Practical hands-on aptitude
- Troubleshooting skills and knowledge of the use of test instruments
- Excellent communication skills
- Excellent organizational skills
- Class G driver's license and personal vehicle

Metgery’s team members are required to be fully vaccinated against COVID-19 in accordance with Metergy’s Mandatory COVID-19 Vaccination Policy as a condition of being eligible for the recruitment process. Proof of COVID-19 vaccination will be required. If you are not able to obtain COVID-19 vaccination for a reason related to a protected ground of discrimination under applicable human rights legislation, you can request accommodation from Metergy.

Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.

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