Supervisor, Service

2 weeks ago


Thornhill, Canada CAA Club Group Full time

**About Us**:
Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

**Who we are**:
Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding.
We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.
We are caring. We are leaders. We are innovators. We are collaborative.
We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:
**What You Will Do**
- Coaching, developing and motivating Support Associates to ensure that they are meeting expectations against key performance indicators and achieving their career objectives
- Deliver on profitable growth through a commitment to providing exceptional customer experience to members
- Provide immediate and ongoing feedback and mentoring to employees regarding their performance and development
- Participate in Insurance business planning as well recruitment and workforce planning
- Assist with projects and initiatives to help meet the organizations strategic goals
- Manage, analyze and optimize revenue, retention, underwriting goals and customer experience quality levels results
- Support an environment that encourages high performance, high engagement and career growth
- Lead staff meetings to review department and corporate results
- Implement new policies and procedures, and conducting regular ensure compliance with all company underwriting guidelines
- Work with business partners to help achieve organizational objectives

**Who You Are**
- Must have OTL (Other Than life) license
- Post-secondary education in Insurance of business-related field preferred
- 2 -4 years Insurance experience
- Effective business decision making attributes
- Excellent customer service and interpersonal skills
- Exceptional written and verbal communication skills
- Excellent organizational, time management, project management and planning skills are essential
- Superb leadership abilities to maximize team performance and organizational success

**What’s in it for you**:

- Competitive salary
- Annual bonuses and merit increases
- 3 weeks’ vacation
- Flexible benefit plan
- Defined Contribution Pension
- Complimentary CAA Membership

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

**Our Commitment**:
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.



  • Thornhill, Canada InBenefits Full time

    Job Purpose: The Call Center Supervisor is responsible for training and preparing our Customer Service representatives to respond to customer questions and complaints and troubleshoot problems. Ensuring Customer Service Representatives understand and comply with all call center objectives, performance standards, and policies. Duties and Responsibilities: -...


  • Thornhill, Canada Verve Senior Living Full time

    **ACCOUNTABILITY OBJECTIVE** In conjunction with the life enrichment manager, the life enrichment supervisor plans, organizes, and implements programs to enhance the physical, emotional, cognitive, social, and spiritual development of the residents. Contributes to establishing new methods and policies in regards to improving leisure lifestyle and promoting...


  • Thornhill, Canada Verve Senior Living Full time

    **ACCOUNTABILITY OBJECTIVE** In conjunction with the life enrichment manager, the life enrichment supervisor plans, organizes, and implements programs to enhance the physical, emotional, cognitive, social, and spiritual development of the residents. Contributes to establishing new methods and policies in regards to improving leisure lifestyle and promoting...

  • Learn to Skate

    1 week ago


    Thornhill, Canada Paramount Ice Thornhill Full time

    The Learn to Skate & Learn to Play Supervisor is responsible for the development and delivery of the curriculum for their program, onboarding and training instructors, and for the general safety, security and enjoyment of skating for participants in the program. We are seeking a responsible, organized, and energetic person, who works well with a variety of...


  • Thornhill, Canada Staples Canada Full time

    : 1248090 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If...


  • Thornhill, Canada The Puck and Ball Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Work site environment**: - Noisy - Wet/damp - Hot **Work setting**: - Food service establishment - Restaurant **Tasks**: - Establish methods to meet work schedules - Supervise and co-ordinate activities of staff who prepare and portion food - Train staff...


  • Thornhill, Canada Taralaxmi Enterprise Inc.-Tim Horton's Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work setting**: - Restaurant **Tasks**: - Supervise and co-ordinate activities of staff who prepare and portion food - Estimate ingredient and supplies required for meal preparation - Ensure that food and service meet quality control standards - Maintain records...


  • Thornhill, Canada Maker Pizza Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - or equivalent experience **Tasks**: - Supervise and co-ordinate activities of staff who prepare and portion food - Train staff in job duties, sanitation and safety procedures - Estimate and order ingredients and supplies - Ensure food service and quality...


  • Thornhill, Canada Burger Factory Full time

    Education: Secondary (high) school graduation certificate - Experience: 3 years to less than 5 years **Tasks**: - Supervise and co-ordinate activities of staff who prepare and portion food - Train staff in job duties, sanitation and safety procedures - Ensure food service and quality control - Supervise and check assembly of trays - Establish work...


  • Thornhill, Canada HTW INC. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Restaurant **Tasks**: - Supervise and co-ordinate activities of staff who prepare and portion food - Estimate and order ingredients and supplies - Ensure food service and quality control - Maintain records of stock, repairs, sales and...


  • Thornhill, Canada Northern Motor Inn Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork settingHotel, motel, resortTasksSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEstimate ingredient and supplies required for meal preparation Ensure that food and service...


  • Thornhill, Canada Northern Motor Inn Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingHotel, motel, resortTasksSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEstimate ingredient and supplies required for meal preparation Ensure that food and service meet quality...


  • Thornhill, Canada HANMIPOST Incorporated Full time

    Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years **Tasks**: - Establish work schedules and procedures - Prepare and submit reports - Resolve work related problems - Co-ordinate, assign and review work - Requisition or order materials, equipment and supplies - Ensure smooth operation of computer equipment...


  • Thornhill, Canada Revera Inc. Full time

    **Description** **_Revera is a leading provider of seniors’ accommodation, care and services; built on a more than 50-year history of helping seniors live life to the fullest. We reward excellence and provide exciting opportunities to contribute, grow and advance. Whether you're looking for full-time or part-time employment, a student placement, or a...

  • Automotive Repairer

    1 month ago


    Thornhill, Canada 4 STAR AUTOMOTIVE Full time

    Education: Registered Apprenticeship certificate - Experience: Experience an asset **Work setting**: - In shop **Tasks**: - Inspect and test mechanical units to locate faults and malfunctions - Inspect motor in operation, road test motor vehicles and test automotive systems and components - Adjust, repair or replace parts and components of automotive...


  • Thornhill, Canada The Safehaven Project for Community Living Full time

    For over 30 years, The Safehaven Project for Community Living has been providing exceptional care to children with developmental disabilities and complex care needs. Our mission is to provide high-quality, family-centered, and community-based residential and respite care for individuals with complex care needs. Safehaven serves individuals with...


  • Thornhill, Canada Shouldice Hospital Full time

    **Human Resources Generalist** At Shouldice Hospital our success in achieving our mission of delivering the world’s best surgical outcomes and patient experience in hernia treatment relies on the strength, professionalism, empathy, expertise and diversity of our people. The Human Resources Generalist will manage key functions designed to create the best...


  • Thornhill, Canada The Safehaven Project for Community Living Full time

    CLIENT CARE COORDINATOR For over 30 years, The Safehaven Project for Community Living has been providing exceptional care to individuals with developmental disabilities and complex care needs. Our mission is to provide high-quality, family-centered, and community-based residential and respite care for individuals with complex medical care needs. Safehaven...


  • Thornhill, Canada SAEMAEUL BBQ CANADA Full time

    Education: College/CEGEP - Experience: 7 months to less than 1 year **Work setting**: - Restaurant **Tasks**: - Establish methods to meet work schedules - Supervise and co-ordinate activities of staff who prepare and portion food - Train staff in job duties, sanitation and safety procedures - Estimate and order ingredients and supplies - Hire food service...

  • executive housekeeper

    3 weeks ago


    Thornhill, Canada Holiday Inn Express & Suites Terrace Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork settingHotel, motel, resortTasksPlan and co-ordinate activities of housekeeping supervisors and crewsCo-ordinate inspection of assigned areasSupervise staffEnsure that safety standards and departmental policies are metSupervise maintenance and repair...