Customer Account Manager
2 months ago
**Customer Account Manager - SOS Shop**
**-**
**MON20900**
**Description**
**BOMBARDIER**
Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.
In your role, you will:
- Establish and understand the needs and priorities of your customers.
- Maintain clear and effective communication at different hierarchical levels in the Organization.
- Identify and mitigate risks proactively.
- Conduct program reviews (PMR) with customers on a quarterly basis.
- Coordinate the various resources involved in the development and execution of projects and customer requests.
- Solve various technical issues with other team members using a sustainable approach
- Contribute to the continuous improvement of team processes
- Present offers to potential customers and participate in discussions with these potential customers.
- Prepare proposals (if required) based on predefined guidelines for pricing and offering to potential program clients.
- Develop your network of contacts internally as well as in the industry and identify market opportunities.
- Gather feedback from clients on potential improvements to offering and help adjust our offers or develop new ones.
- Contribute to STL SOS budget development for sales and be accountable for results.
- Develop and negotiate the terms and conditions with clients.
**Qualifications**
- You hold a Bachelor’s degree in Engineering, Finance, Management, Business Administration or related field; Project Management, or MBA preferred
- You have at least five (5) to eight (8) years of relevant experience in project management, finance, strategy and/or management consulting, or a related discipline
- You have at least two (2) years of relevant experience in business aircraft industry
- You have strong project management skills
- You have experience in developing business cases
- You have the ability to align and drive stakeholders towards required decision points
- You are assertive and results-oriented and demonstrate leadership
- You have strong financial and analytical skills, including financial modelling
- You have experience in managing and aligning cross-functional stakeholders in a large company (legal, HR, finance, procurement, operations, etc.)
- You have experience in preparing presentations and presenting to senior executives
- You have excellent communication skills (written and verbal)
- You have a self-starter and can work independently as well as in a team
- You have strong knowledge in MS Office suite (Excel, Word and PowerPoint)
- Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply._
**Join us at**
**Your ideas move people**.
**Job** Project/Program Management
**Primary Location** CA-QC-Montreal St. Laurent
**Organization** Aerospace
**Schedule** Full-time
**Employee Status** Regular
**Job Posting** 24.04.2023, 4:54:35 PM
**Unposting Date** Ongoing
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