Bilingual Commercial Finance Account Manager

6 months ago

Burlington, Canada DLL Full time

**Bilingual Commercial Finance Account Manager**
The Commercial Finance team is responsible for managing all day-to-day operational aspects of Vendor and Dealer relationships as it relates to inventory financing at DLL Canada. The responsibilities include customer service, risk management, and identifying growth opportunities within DLL’s customer base. The Account Manager will be the key contact with our customers and will manage all operational activities of an assigned portfolio, including new customer set-up, operational reviews, credit condition satisfaction, and audit reconciliation. Additionally, an Account Manager will be responsible for providing collection efforts on past due deficiencies, managing approvals, and working closely with DLL’s Credit Team to obtain appropriate credit approval.

The Account Manager is also responsible for ensuring that policies and procedures are followed and in compliance. Any exceptions to DLL’s policies will be escalated for appropriate approval.

The Account Managers objective is to balance internal policies and procedures, while servicing, controlling and growing the existing customer base, and maintaining a positive customer experience. Responsibilities include working with the Credit, Commercial, and Portfolio Services teams to ensure compliance with corporate policy and resolution of operational issues.

**Day to Day**
- Serving as a primary customer service contact and responding in a timely fashion, with accuracy to all customer issues;
- Building, leveraging, and maintaining relationships to drive growth with customers;
- Monitoring and controlling the operating performance of payments, deficiencies, liquidations and financial trends on assigned portfolio;
- Providing recommendations on credit reviews, including timely collection of financial statements, legal documents, and other credit requirements;
- Supporting the Commercial Finance Manager by thinking strategically to address critical operational requirements, ranging from process inefficiencies to suggestions for training requirements. Identify opportunities for recovery of defaulted account delinquency and work with in-house/external Counsel, and the Commercial Finance Manager.
- Ensuring any customers’ funding transactions are handled in a timely fashion;
- Scheduling, reviewing and reconciling inventory inspections, cash/bank deposits, bill-of-sale audits, and other customer discrepancies;
- Monitoring assigned portfolio for signs of elevated risk;
- Collaborating with the internal and external Retail Finance teams on the development of retail financing opportunities; and
- Other duties as required
- “We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”_

***All members enjoy**
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.

**Essentials**
- Self-sufficient and proficient with Microsoft office products including Outlook.
- Bilingual in French and English
- Minimal travel is required

***Extras**:

- Ability to deliver exceptional customer service
- Superior interpersonal and communication skills
- Time management
- Excellent planning, organizational, and time management skills
- Excellent problem solving skills
- Strong attention to detail
- Solid team player
- Minimal requirement for Supervision
- Ability to work in a very fast-paced environment
- Ability to review and recognize trends in financial statements.

**Choose Wellbeing**
DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

- Connection - Build meaningful connections with other DLL members
- Health - Manage mental, emotional and physical health
- Finance - Provide learning opportunities to help members achieve personal financial health
- Lifestyle - Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL

**Settling In**
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher col

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