Front Counter 2
2 months ago
Staff - Union
Job Category
CUPE 2950
Job Profile
CUPE 2950 Hourly - Front Counter 2 (Gr3)
Job Title
Front Counter 2 (Winter) Sessional
Department
Front Counter/Customer Service Representatives | Conferences and Accommodation
Compensation Range
$27.68 - $28.39 CAD Hourly
Posting End Date
October 25, 2024
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date- This posting is for three (3) vacancies- This is a sessional position that works from October 28, 2024 to April 30, 2025.- Applicant must be available day, evening, and overnight shifts and must be available weekdays, weekends, and holidays
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
Performs duties related to the everyday operation of the Accommodation Office including but not limited to reservations, guest registration, billing and special payment arrangements, and night audit during the winter season September through April.
Organizational Status
Reports directly to the Front Desk Manager. Takes direction from the Rooms Manager. Interacts regularly with the Housekeeping Supervisor on room status matters and Service Workers and Utility Workers on maintenance matters. Interacts with the Sales Office regarding group bookings.
Work Performed
Expected to be familiar with and functional on all duties related to the Conferences and Accommodation operation. Includes:
Guest Registration- Checks guests in and verifies all pertinent information on registration cards and guest folios to ensure accurate entry of data into computer.- Balances cash and receipts and maintains a functional cash float for which he/she is uniquely responsible.- Initiates Standard University Emergency Procedures when necessary thereby promoting guest safety and satisfaction.- Provides information concerning conference, public services and tourism to guests whenever possible.- Handles keys and maintains a strict measure of key control.- Assists guests in the operation and related services of room phones.- Reports and records daily maintenance requirements in order to maintain the quality and appearance of the Conferences &Accommodation facilities.-
- Maintains the front desk area in a clean and orderly fashion.
Reservations- Opens, date stamps and sorts all Accommodation office mail.- Maintains daily records of all cheques received.-
- Collects, posts and balances advance deposits for all reservations received.- Maintains and updates Lost and Found log.- Composes routine business letters in response to accommodation inquiries as required.- Maintains good channels of communication with group organizers and university service departments.
Night Audit- Performs computer audit on all Conferences & Accommodation properties. This entails reviewing the night audit reports to ensure system balance and ensuring the correctness of guest accounts.- Balances the debit authorization machine so that debit revenue bank accounts are correctly credited by following the Balancing Procedures.- Maintains filing system of computer generated reports on a daily basis so that they do not get lost or misplaced and so that they are readily available for reference.- Due to the fluctuating nature of business in a conference operation, hours of shifts will vary as will the stress level. Most of the work involves interaction with guests, computer data entry and cash handling.- Customer Service Representatives can expect long periods of standing at the front desk.- Must be available for evening, weekend, and overnight shifts.
Consequence of Error/Judgement
Errors in performing registration duties can reduce revenue, skew management statistics or have negative impact on customer relations. The hotel has a complex rate structure and misinformation given to clients can result in lost reservations, have a negative impact on customer relations and impact on Conferences & Accommodation s revenue. The night audit function is critical for ensuring accurate accounting records and system integrity.
Supervision Received
Work is performed under the general supervision of the Front Desk Manager and in accordance with Conferences & Accommodation policy and procedures. Works within well defined guidelines and procedures, but is expected to exercise some initiative and judgment in establishing priorities and carrying tasks through to completion.
Supervision Given
May initiate new employees into front desk, reservation, cash office or night audit procedures.
Minimum Qualifications
High school graduation, plus one year of related training, plus two years of related experience, or an equivalent combination of education and experience.
- Willing
-
Front Counter 2
3 months ago
Vancouver, Canada University of British Columbia Full timeStaff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Hourly - Front Counter 2 (Gr3) Job Title Front Counter 2 (Winter) Sessional Department Front Counter/Customer Service Representatives | Conferences and Accommodation Compensation Range $27.68 - $28.39 CAD Hourly Posting End Date September 16, 2024 Note: Applications will be accepted...
-
Front Counter 2
3 months ago
Vancouver, Canada University of British Columbia Full timeStaff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Hourly - Front Counter 2 (Gr3) Job Title Front Counter 2 (Winter) Sessional Department Front Counter/Customer Service Representatives | Conferences and Accommodation Compensation Range $27.68 - $28.39 CAD Hourly Posting End Date September 30, 2024 Note: Applications will be accepted...
-
Front Counter Cashier
3 months ago
Vancouver, Canada Ragazzi Pizza Ltd Full timeJoin Our Team! Front Counter Position Available Are you a fun, energetic individual with a passion for customer service? We're looking for a dedicated team player to join our front counter team! If you thrive in a fast-paced environment and enjoy multitasking, we want to hear from you! Position Overview: As a Front Counter Employee, you will play a vital...
-
Front Counter Cashier
6 months ago
Vancouver, Canada Ragazzi Pizza Ltd Full timeThe front counter position consists of serving customers, Answering the phones and taking orders for pick up and delivery. Also Heating up and preparing various side dishes such as slices, salads, wings, lasagna and meatballs. Keeping the front of house clean and disinfected. A good multi tasker, fun and energetic with good customer service skills are what...
-
Front Counter Staff
3 months ago
Vancouver, Canada COAST BUILDING SUPPLIES LTD. Full time**Job Summary** **Responsibilities**: - Greet customers upon arrival and provide a warm welcome. - Manage their order and process orders efficiently. - Handle customer inquiries and resolve any issues promptly. - Learn and Maintain knowledge of Building Industry Products we carry - Operate phone systems to manage incoming calls and relay messages. - Take...
-
Front Counter Staff
6 months ago
Vancouver, Canada Straight Outta Brooklyn Pizza Full timeStraight Brooklyn Pizza, Vancouver's award-winning slice joint is looking for front counter staff for our downtown Vancouver location. PART-TIME or FULL-TIME positions are available. We are looking for friendly, outgoing, and hard-working team players. Flexible schedules are available as the position includes a combination of days/evenings/weekends. $17 plus...
-
Front Counter Staff
1 month ago
Vancouver, Canada Straight Outta Brooklyn Pizza Full timeStraight Brooklyn Pizza, Vancouver's award-winning slice joint is looking for front counter staff for our downtown Vancouver location. PART-TIME or FULL-TIME positions are available. We are looking for friendly, outgoing, and hard-working team players. Flexible schedules are available as the position includes a combination of days/evenings/weekends. $17.50...
-
Front Counter Customer Service
6 months ago
Vancouver, Canada Cypress Appliances Repair Full timeCypress Appliances Repair is a trusted provider of appliance repair services, catering to the needs of homeowners throughout Vancouver. With our team of skilled technicians and commitment to excellence, we strive to deliver top-quality repairs and exceptional customer service to every client we serve. We are currently seeking a friendly and...
-
Front Counter Server
7 months ago
Vancouver, Canada Breka Bakery & Cafe Full time004 - KITSILANO-4TH AVE - Full-Time - $16/hour **About Us**: Breka Bakery & Café is a local family business born in 2006 in the lively Vancouver neighborhood of Sunset. Regularly voted among Vancouver’s best bakeries and cafes, it offers high-quality and reasonably priced coffee, breads, donuts, pastries, sandwiches, cakes, cookies and more - 24 hours a...
-
Front Counter 1
4 months ago
Vancouver, Canada University of British Columbia Full timeStaff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Hourly - Front Counter 1 (Gr1) Job Title Front Counter 1 (Gr1) Department Administrative Leadership | Operations | Beaty Biodiversity Museum | Faculty of Science Compensation Range $19.43 - $25.90 CAD Hourly Posting End Date September 2, 2024 Note: Applications will be accepted until...
-
Front of House Staff
6 months ago
Vancouver, Canada The Fish Counter Full timeJob Overview: As a Front End Associate, you will play a crucial role in ensuring exceptional customer service at our establishment. Your primary responsibilities will include greeting customers, handling cash transactions accurately, providing product recommendations, maintaining a clean front end area, and upholding food safety standards, serve drinks....
-
Front of House Staff
6 months ago
Vancouver, Canada The Fish Counter Full timeResponsibilities: - Greet customers and provide excellent customer service - Operate the cash register and handle cash transactions accurately - Assist customers with product inquiries and provide recommendations - Maintain a clean and organized front end area - Follow food safety guidelines when handling and serving food items - Collaborate with team...
-
Retail Fish Counter Attendant
3 months ago
North Vancouver, Canada The Fish Counter Full timeJob Overview: As a Front End Associate, you will play a crucial role in ensuring exceptional customer service at our establishment. Your primary responsibilities will include greeting customers, handling cash transactions accurately, providing product recommendations, maintaining a clean front end area, and upholding food safety standards, serve drinks....
-
Seasonal Front Counter Representative
7 months ago
Vancouver, Canada Kal Tire Full timeAre you looking for a company that offers **excellent training**, hands-on skills & the opportunity to work **Part Time** or **Full-time hours**? We are hiring Seasonal Front Counter Support to join our Vancouver Store teams! Check Kal Tire out with this entry level role and explore the potential of **permanent opportunities** that we offer including...
-
Front Counter Server @HASTINGS
7 months ago
Vancouver, Canada Breka Bakery & Cafe Full timeDOES IT SOUND LIKE YOU ? Friendly and customer service oriented Hardworking and energetic Punctual and able to work flexible shifts or cover when needed Able to work well as a part of a team Self-motivated and can work well unsupervised Have 1+ years of experience in a cafe or bakery setting WHAT A DAY WOULD LOOK LIKE: Greet...
-
Front of House Captain 2
4 months ago
Vancouver, Canada University of British Columbia Full timeStaff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Hourly - Front of House Captain 2 Job Title Front of House Captain 2 - Bar Department FOH & TIX Support | Chan Centre for the Performing Arts Compensation Range $23.61 - $23.61 CAD Hourly Posting End Date September 20, 2024 Note: Applications will be accepted until 11:59 PM on the...
-
Front of House Captain 2
4 months ago
Vancouver, Canada University of British Columbia Full timeStaff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Hourly - Front of House Captain 2 Job Title Front of House Captain 2 - Usher Department FOH & TIX Support | Chan Centre for the Performing Arts Compensation Range $23.61 - $23.61 CAD Hourly Posting End Date September 13, 2024 Note: Applications will be accepted until 11:59 PM on the...
-
Food Counter Attendant
6 months ago
Vancouver, Canada The Harvest Deli Full timePERFECT FOR STUDENTS! We are looking for someone who can serve customers at the counter(taking orders/payment and serving food), perform mínimal prep (Meat slicing, bacon cooking), and can maintain the dining room (Sweeping, sanitizing tables). It's a fun and fairly straight forword position, we are mainly a coffee and sandwich shop looking for a friendly...
-
Front Counter Sales Representative
6 months ago
North Vancouver, Canada Kal Tire Full timeAre you on the lookout for a company that appreciates your hands-on skills and offers you paid training & and flexible hours? Look no further! At Kal Tire, we are excited to welcome Temporary Front Counter Sales Representatives to join our team at our **1830 Marine Drive, North Vancouver** **location. Your positive mindset, sales & and organizational...
-
Counter Server/barista
6 months ago
Vancouver, Canada Di Beppe Full timeDi Beppe, a bustling caffe and restaurant in the heart of Gastown, is looking for hospitality focused people to join our front-of-house team as Counter Servers/Baristas. **You have**: - Previous cafe experience (counter service) - Barista skills - experience in the preparation of espresso-based coffee drinks - Strong multi-tasking skills and enjoy a...