Wireless Client Care- Client Solutions

3 weeks ago

Quebec City, Canada Bell Full time

Req Id: 416678

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

**Summary**:
They are responsible for providing exceptional client experience to our Enterprise clients dealing directly with corporate key contacts.

Le représentant solutions clients est chargé de fournir une expérience client exceptionnelle à nos clients Grandes Entreprises en traitant les demandes directement avec les contacts clés de l'entreprise.

**Key Responsibilities**:

- Lead the execution of diverse online and offline tasks
- Foster and solidify relationships with designated customers to enhance customer loyalty and satisfaction
- Process account provisioning and coordinate completion of orders
- Coordination account or user updates such as but not limited device changes, user name changes, number changes
- Subject Matter Expert of all billing inquiries
- Complete adjustments such as rerates, account transfers and splits, package changes and feature changes

**Essential Requirements and Competencies**:

- Comprehensive knowledge of wireless billing systems (NM1 - Amdocs / Corporate Self Serve); essential for efficient and accurate operations
- Proficiency in all Bell Mobility Corporate price plans, enabling effective client advising and problem solving
- Exceptional organizational and prioritization skills, critical in managing multiple tasks and ensuring smooth workflow
- Profound understanding of internal Bell Mobility corporate processes and the Corporate Self Serve Tool
- Working knowledge of Excel and Word
- Knowledge of English and French required (read, spoken, written):In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

**Preferred Qualifications**:

- Minimum 12 month experience or equivalent
- Working knowledge of SmartPath, Salesforce, NCMS2
- Good knowledge of corporate policies and procedures

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Non Management
**Job Status**: Regular - Full Time
**Job Location**: Canada : Quebec : Dorval || Canada : British Columbia : Vancouver || Canada : Ontario : Mississauga || Canada : Quebec : Verdun
**Work Arrangement**:Remote
**Application Deadline**: 02/24/2024

Created: Canada, QC, Dorval

**Bell, one of **Canada's Top 100 Employers.

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