IT Support Technician

4 weeks ago


Richmond Hill, Canada JKR Computer Services Inc Full time

**Company description**

JKR Computer Services is a growing IT solutions company. JKR is a complete solutions provider, providing everything from the initial cable installation and network setup, managed services, offsite backup, server sales and installation, computer systems sales and service.

**Job description**

**Position Description**:
**Entry level position,on-site**

Serve as a first point of contact in providing level 1 onsite technical support to users through basic troubleshooting

Repair, maintain, upgrade, install, and deploy hardware & software systems, products, services, and upgrades

Take ownership and accountability for assigned tasks

**Qualifications**:
Post-secondary education in Computer Technology, or related experience

Strong customer service, time management, organizational, interpersonal, and troubleshooting skills

Ability to work independently and in a team setting

Highly organized with the ability to multi-task

Proficient in Windows 7 and 10 operating systems and MS Office 365 Suite, Hyper-V,

Strong technical knowledge in the areas of networking, file and print servers, MS exchange and active directory

Ability to interact with people with tact and compassion in different situations, including situations where there are complex, high-pressure difficult decisions, or emergencies

Ability to perform basic system & network troubleshooting for staff

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- On-site parking
- Paid time off

Schedule:

- Monday to Friday


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