Service Advisor

2 days ago


Cambridge, Canada 401 Auto Full time

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing dealer groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. The 401 Group of Companies has 20+ locations across Ontario including the Blackshop Restaurant and Wine Bar as well as our headquarters, both located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, 401 Auto Financing, CampMart and Grand River Boats. If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless

**Location: 2180 Eagle Street North, Cambridge, ON**

**Role and Responsibilities**:

- Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
- Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
- Maintain accurate records by recording problems and corrective actions planned
- Update job knowledge by participating in educational opportunities; reading manufacturers' publications
- Other duties as assigned

**Qualifications and Skills**:

- Excellent customer service skills
- Minimum 1 - 2 years in a customer service role
- Auto experience considered an asset
- Valid G Drivers License
- Able to work flexible hours within our business hours including Saturdays

The 401 Group of Companies is an equal opportunity employer and we are pleased to accommodate individual needs within our recruitment process. Please speak with our HR department should you require any accommodation.



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