Automotive Service Advisor
4 days ago
**Reports to**:Shop Manager
**Duties & Responsibilities**:
- Communicate with Customers
- Greeting customers and answering phones in a prompt, courteous and businesslike manner
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
- Keep customers informed of job status so as to include them in the process
- Provide accurate and timely quotes.
- Quote pricing for services
- Upload estimates within compliance guidelines for Insurance partners.
- Schedule customer appointments
- Schedule customers for Quotes
- Schedule customers for Vehicle Repair Drop Off
- Schedule customer for Vehicle Delivery
- Perform the Intake of Vehicles
- Conduct vehicles in-takes by completing walk around, taking pictures and documenting vehicle problems by listening to customers describe them and by asking probing questions; providing recommendations when required.
- Perform the Delivery of Vehicles
- Follow-up with customers when work is completed and arrange for pick up and payment
- Returning vehicle to customers with explanation of service performed
- Provide basic information to callers who have general inquiries.
- Constantly communicates with Technicians/Shop Manager to obtain information on needed vehicle repairs.
- Prepare and update customer files
- Closing out repair orders completed
- Perform clerical and administrative and other duties as assigned.
**Hours of Work**:
8:00 AM to 5:00PM
**Experience**:
- Customer Service: 2 years (required)
- Automotive Service Advisor: 2 years (preferred)
**Qualifications**:
- Must speak clearly on the telephone and convey an image of professionalism
- Must have an enthusiastic and outgoing personality.
- Must be able to convey messages to employees clearly and quickly.
- Ability to work as a part of a TEAM
**Licence**:
- Driver's (Required G) Clean abstract
**Salary**: $18.00-$20.00 per hour
Additional pay:
- Overtime pay
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Cambridge, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
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