Customer Demand Planner

1 month ago

Mississauga, Canada Premium Full time

**DESCRIPTION**

**Position Summary**:
The Sr. Specialist II, Customer Demand Planner is a fast pace, challenging position in SCM, which is responsible for managing the CPFR & PSI process from forecasting to order fulfillment, to optimizing WOS and all key areas under multiple account portfolios to the best operations and inventory position as possible. It is an integral role, which works closely with customers, sales, operations, logistics and other key partners to gain consensus, establish accurate account level forecasts, and supply objectives. The Sr. Specialist II is responsible for demand planning through trend analysis, gap analysis, predictive modeling, analysis of historical sales performance, inventory levels, promotional plans, target objectives, KPI monitoring and supply procurement.

**RESPONSABILITÉS**

**Essential Duties and Responsibilities**:

- Utilizing Samsung’s Global systems such as MFAS and GSCM to create weekly model level and multiple account level forecasts using (PSI) Analysis
- Translate Account Level details into CPFR working document to share with Sales and Customer for weekly consensus review related to current projections, inventory fulfilment, S/O expectations, WOS, EOH, etc.
- Host on applicable accounts and/or attend weekly CPFR meeting with inventory analyst, customer and sales. Review purchase order submission, historical sales trend, future S/O expectations, product transition, promotional material related to S/I, account issues and future supply expectations etc. If gaps or issues are identified, recommend strategic counter measures with accelerated and/or mutually beneficial outcomes.
- Attend weekly/bi-weekly Product Management and Sales Consensus meetings. Create correlated supply plans with actions/tasks out of this assembly
- Work with merchandising Team as needed when Display/Demo refresh/install are needed to ensure overall SOP are met
- Work directly with Factory’s production planning team, SDS, and SECA Logistics Team for all DS areas from shipments, load planning, transportation model and Appointment planning
- Responsible for all allocations of supply to corresponding customer orders daily or working with systems or supportive staff to ensure that planned and expected fulfilment of orders is achieved weekly
- Create Weekly SOP/DS 8 week horizon supply vs demand allocation file and manage +3 week RDD expectations by planning all SOP with corresponding account or SOP carry over
- Ensure appropriate product allocation for timely fulfillment of orders to customer WH and Store levels. Maximize allocation to OOS and identify dead stock areas where there is opportunities for review with Sales and Product Management Team
- Manage DS rolling SOP with appropriate factory and diversion of DS production to HUB creating MPOs when needed
- Work with logistics to help manage OTRQ to all customers coming from DS or HUB related to customer RDD. Push for load utilization for FTL and transportation modes are set/changed as needed and review site specific shipments to minimize site specific buffer and aged inventory reviewing all necessary options to minimize GAP to improve OTRQ and meet and/or increase revenue expectations
- Create weekly summary of Regional Accounts Forecasts and Performance as well as FOTA Data by Product Category for in-depth review and use for factual decision making
- Manage Revenue Expectations for responsible accounts based on tangible purchase orders and escalate to Senior Leadership if risk or changes are expected for current month
- Manages all aspects of set up, process improvements and benefice category measures for MFAS on supported accounts
- Train and Establish key processes for Administrative support
- Review DS shipment planning and shift to HUB to reduce excess buffer and aged inventory.
- Minimize Compliance Charges where applicable and participate in post-audit reviews with credit/Sales Admin and KAM and create a process improvement for future and ongoing resolution
- Weekly in-depth review on current shipments and update forecasts based on expectation of Load Consolidation and plan for early or late shipment expectations to set achievable target for following week
- Actively optimize work processes, including process automation, PIC ownership and objectives, Targets/deadlines/KPIs and maximizing best practices

**LES QUALIFICATIONS**

**Requirements**:
**Education**:

- Bachelor’s degree preferred
- CSCMP, APICs or other related Supply Chain Management Designation would be preferred

**Knowledge**:

- Must have strong Microsoft office skills, especially in PowerPoint and Excel
- Strong interpersonal skills, able to interact comfortably with a wide range of levels in organizations: from senior executives to support staff within and outside of the company
- Strong oral and written communication skills
- Process improvement skills

**Experience**:

- Minimum 5 years’ experience in a relevant field preferred
- Prior experience with Su

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