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Lifestyle Manager

3 months ago

Jasper, Canada FAIRMONT Full time

Company Description

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.

**Job Description**:
**Lifestyle Manager (Permanent Full Time)**

Fairmont Jasper Park Lodge (FJPL) is seeking a highly engaged, motivated and dynamic individual to take on the role of Lifestyle Manager. Given the unique environment of FJPL, it is critically important that the Heartist journey be cared for in the same manner as the Guest journey. With 90% of our Heartists living and working on property, whether it be with families, a roommate or on their own, it is vital to the recruitment and retention of our property to ensure these individuals are provided with tailored experiences that meet their day to day living needs as well as contribute to driving their overall engagement and well-being.

**What will you be doing**:
Reporting to the Director, Housing and Lifestyle Operations, responsibilities and essential job functions include but are not limited to the following:

- Provides all Heartists with flawless, proactive and sincere colleague services from an engaged and empowered workforce committed to creating consistent memorable experiences
- Acts as ambassador and spokesperson to all Heartists; responding timely and consistently to internal & third party concerns; fielding issues with other departments under the scope of responsibility
- Demonstrates a commitment to Service Excellence through visible presence on the floor within the Resort
- Develop a meaningful “Heartist Experience Cycle” process that emulates the Guest Experience Cycle within the Resort; ensuring appropriate communication is in place and Heartists feel heart-warmed and welcomed from pre-arrival to post departure
- Oversees the day-to-day Bean operation; ensuring Heartist satisfaction of food & beverage offerings; developing programming of Bean activities & special promotions; auditing cleanliness & hygiene requirements and communicating results to the F&B division; collaborating with relevant departments on improving measures
- Provides a high level of colleague satisfaction and engagement through effective communication and counseling
- Chairs a Social Committee and provides direction on social events for colleagues, being actively involved in all employee recognition events, and regularly hold focus groups with colleagues to determine needs; Coordinates, executes, owns and chaperones a variety of recreational programs, leagues, activities and events for employees as well as outings off the FJPL property
- Creates and advertises a Quarterly calendar of events that are taking place in the Jasper area for Heartists to participate in
- Develops and presents a Heartists experience strategy; presenting programs to new Heartists in orientation
- Be responsible for the recruitment, training and supervision of volunteers to assist with the various events and employee functions
- Liaise with local suppliers for planning and organizing staff activities
- Financial Management of events as well as vendor payment.
- Work closely with Staff Housing with creation of common areas for Heartists
- Drive colleague communication through various mediums including Social Media
- Liaise with Department Heads and Executives to ensure the ongoing development and execution of all aspects of Employee Experience are in line with hotel operation
- Other duties as assigned

**Qualifications**:

- Background in Recreation Management/Event Management/Leisure studies/Entertainment
- Previous experience in Food & Beverage Leadership an asset
- Knowledge of Jasper and surrounding areas
- Ability to lead and develop a team
- Valid Alberta Driver’s License required
- Must have intensity, enthusiasm and a high energy level
- Proven self-starter and able to work unsupervised
- Excellent organizational and interpersonal skills
- Ability to coordinate and build a strong core of people who can assist with hosting events
- Strong written and oral communication skills
- Ability to work well under pressure
- Computer experience in Word, Excel, and Publisher and social media saavy

Additional Information

**Our commitment to Diversity & Inclusion**: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor? **We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you ca