Service Advisor

3 days ago


Guelph, Canada Guelph Volkswagen Full time

The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

**Main Responsibilities and Tasks**:

- Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
- Responds to customer inquiries in a timely manner.
- Understands customer needs and provides them with a complete solution.
- Manages customer concerns and problems promptly.
- Completes and reviews repair orders with customers.
- Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
- Operates computerized work order systems.

**Requirements**:.
- Knowledge and understanding of mechanical components of automobiles.
- Basic math and keyboarding skills.
- Exceptional Customer Service

**Experience**:

- service advisor: 1 years (preferred)
- Customer Service: 3 years (preferred)

**Job Types**: Full-time, Permanent

**Salary**: $42,000.00-$73,169.63 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Store discount

Schedule:

- 10 hour shift

Supplemental pay types:

- Commission pay

**Experience**:

- service advisor: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person


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