Service Coordinator

2 weeks ago


Ajax, Canada Volvo Cars Lakeridge Full time

Volvo Cars Lakeridge offers a highly supportive and inclusive professional culture and an opportunity to learn and grow within our business. We are growing and are adding a position to support our service department. This role is a customer facing role,

RESPONSIBILITIES:

- Greet customers promptly in a friendly manner in person and on the phone.
- Check-in and obtain customer and vehicle information upon arrival, assist with check-outs as needed.
- Serve as a point of contact for customers scheduling service appointments and inquiries, providing prompt and courteous service.
- Write up all work orders for all internal cars including sold vehicles and make sure all work is completed on time for vehicle deliveries.
- Provide estimates to Sales managers on stock vehicles and ensure work is completed in timely fashion.
- Provide excellent customer service to all customers in the dealership and assist all department managers as needed.
- Shuttle customers or assist with vehicle pick-ups as needed.
- Assist with corporate fleets and licensing.

**REQUIREMENTS**:

- Proven record of achieving exceptional Customer Satisfaction
- Clean drivers abstract
- Reliable and conscientious
- Positive attitude
- A desire for a long term career with a growing organization
- Personal and professional integrity

WHAT WE OFFER:

- Company events
- Group Benefits
- Experienced management team
- Ongoing training initiatives
- Positive team atmosphere
- Opportunity for growth within our organization

Our Company is committed to being responsive to the diverse needs of its employees, customers and others, including those with disabilities, by striving to prevent and remove barriers to accessibility. The Company will provide support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs.

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay

Licence/Certification:

- Driving Licence (required)

Work Location: In person



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