Wellness Coordinator
7 days ago
Algoma University is committed to undoing systemic and institutional discrimination and being_
- publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our_
- Special Mission. In keeping with the Seven Grandfather teachings that are the core values that_
- inform our decisions as an institution, we are committed to creating a welcoming, inclusive,_
- respectful, and safe environment where everyone belongs. We live these values through the_
- strength and richness that diversity brings to our workforce and welcome contributors from_
- equity-deserving groups including: Indigenous Peoples, Black and racialized persons, women,_
- Persons with Disabilities, 2 Spirit, Lesbian, Gay, Bisexual, Transgender, and Queer persons._
**Job Title: Student Accounts Officer (SAO)**:
- Staff Bargaining Unit_
**Position Status**:Permanent, Full-Time (35 hours/week)
OSSTF
**Department**:Financial Services
**Supervision Received**:Manager, Student Financial Services
**Supervision Exercised**:Student Assistants
**Location**:Sault Ste. Marie, ON
PRIMARY FUNCTIONS:
A. Student Accounts 60%
B. Accounts Receivable 15%
C. Financial Aid 15%
D. Departmental & Other Duties 10%
**TOTAL 100%**
The Student Accounts Officer (SAO) provides front-line customer contact for student
accounts and works in tandem with the Accounts Receivable Officer (ARO), the Financial Aid
& Awards Officer, and front-line customer contact positions in the Office of the Registrar. The
SAO ensures that students have accurate, timely, and complete information and service to
their accounts, both in writing and in person. This position is also responsible for providing
support and coordination of bursaries, and scholarships/awards.
The SAO is part of the Finance and Planning team and contributes to the wellbeing and
growth of Algoma University by providing student account services to its students.
The SAO is also cross-trained in some of the Accounts Receivable Officer duties to provide
back up as required.
RESPONSIBILITIES:
**A. Student Accounts (60%)**
Student Account Support:
- Provide support, guidance and solutions to all student account inquiries related to
adherence to University policies and procedures.
- Rectify student accounts regularly to ensure they are up-to-date and correctly
assessed for fees (ie: tuition and ancillary fees)
- Assist with all student-related data-tracking and verification
- Post student account payments (OSAP, electronic payments, bill payments, etc).
- Process residence damage deposits or make appropriate journal entries to student
- accounts with fees owing.- Working with the AR, provide regular communication with food service providers
- regarding student enrollment in meal plans.- Ensure the updated fee schedule for the University is uploaded in Student Information
- Systems- Verify registration and fees owing, and related interest charges on student accounts.
- Ensure all residence and meal plans and fees are appropriately assessed on all
- student accounts.- Ensure all UHIP fees are properly assessed on accounts; adjusting accounts to reflect
- health insurance opt-ins, opt-outs and/or additional dependent coverage.- Generate and send regular student health insurance reports to coverage
- provider.- Liaise with the Office of the Registrar to ensure correct interface between student
- registration and payment processes.- Play an active role in designing and implementing registration late fees, payment, and
- health insurance opt-out deadlines.- Working with the Reg Office, update the yearly academic calendar to reflect new
academic student account information.
Student Refunds:
- Ensure correct, appropriate, and time-sensitive advising and handling of refunds;
adhering to university policies and procedures.
- Ensure continuous communication with students and agents in regards to their
refund request in terms of documents needed, processing time, answering
enquiries, etc
- Develop and implement dates for fall/winter and spring refund schedules.
- Ensure all refund schedules are posted online and in the academic calendar.
- Calculate refunds and maintain accurate refund schedules and reporting.
**B. Accounts Receivable (15%)**
Working with the Accounts Receivable Officer, ensure correct, timely, and
understandable invoices:
- Ensure communication is received from sponsoring agencies regarding student
sponsorship in a timely manner.
- Ensure all student accounts are marked with the corresponding sponsor for invoicing.
- Posting of invoice payments.
- Assist with regular communication with students to ensure payment of current or
- outstanding tuition and/ or deposits.- Together with ARO, balance student fee income, and receivables to the accounting
- system- Assist with annual preparation of T2202a.
**C. Financial Aid (15%)**
- Work as a team member with the Financial Aid Office to ensure that student accounts
reflect the most up-to-date financial information and that all
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