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IT Specialist Intern

2 months ago

Vancouver, Canada ProCogia Full time

ProCogia is a data consulting firm headquartered in Vancouver, BC with employees and clients across the United States and Canada. We specialize in Data Operations, Data Engineering, BI & Analytics, Data Science & Bioinformatics across a broad range of industries including Telecom, Pharma, Biotechnology, Retail, Logistics, Technology, Financial Services, Media & non-profit. We are a technology-agnostic firm giving us a client-first, independent approach towards delivering our Data solutions.

We're a diverse, close-knit team with a common pursuit of providing top-class, end-to-end data solutions for our clients. In return for your talent and technical expertise, you will be rewarded with a competitive salary, generous benefits along with ample opportunity for personal development. 'Growth mindset' is something we seek in all our new hires and has helped drive much of our recent growth across North America. Our distinct approach is to push the limits and value derived from data. Working within ProCogia's thriving environment will allow you to unleash your full career potential.

ProCogia has experienced considerable growth over the last two years & core to our culture is maintaining a high-level of gender equality throughout the company. Our diversity and differences allow us to create innovative and effective data solutions for our clients.

**Our Mission**

We enable our customers to make intelligent and agile decisions through strategically tailored data solutions. We attract, develop and retain diverse, motivated and collaborative team players who love what they do.

**Our Values**

**TRUST** We build trust in all of our relationships, internally and externally

**GROWTH **We believe in life-long learning; both personally and professionally

**INNOVATION **Our technology-agnostic & innovative approach enables cutting-edge data solutions

**EXCELLENCE** We are committed to delivering excellence in everything we do

**ProCogia Overview**

At ProCogia we're passionate about developing data-driven solutions that provide highly informed answers to our clients' most critical challenges. Our projects are varied, from Data Warehouse builds, deploying Cloud Data Solutions, Dashboarding, & building predictive models.

We work with industry leading clients from various sectors including Pharmaceuticals, Telecommunications, Technology, Financial Services & Retail. Our work environment ensures opportunities to gain valuable experience in various industries enhancing your personal & career development.

ProCogia has doubled in size over the last two years & core to ProCogia's culture is ensuring we maintain a balanced gender ratio. Our diversity, and differences allow us to create innovative and effective solutions for our clients.

**Key Responsibilities**:

- Set up and configure workstations, IT hardware, and peripherals.
- Set up Windows and Mac machines both remotely and on-premises.
- Troubleshoot and resolve IT-related issues.
- Provide IT support to all employees.
- Maintain and update hardware and software inventory.
- Create, maintain and update the IT documentation systems.
- Ensure the security of company data by implementing and maintaining security protocols.
- Work with cross-functional teams to resolve IT-related issues.
- Train employees on new hardware and software.
- Provide technical assistance for conferences and events.
- Assist with other IT-related tasks as needed.

**Qualifications**:

- Located in Vancouver, BC, and willing to work on-site 5 days a week.
- Currently pursuing a degree in Information Technology or related field.
- Strong knowledge of Windows and Mac machines
- Experience with MS 365/Office, Active Directory.
- Basic to intermediate knowledge in printers, DHCP and DNS protocols, TCP/IP, Clients Terminal Services.
- Basic to intermediate knowledge about the VPN, Exchange and Intune.
- Excellent troubleshooting and problem-solving skills
- Strong communication and interpersonal skills
- Ability to work collaboratively with cross-functional teams.
- Familiarity with IT security protocols and best practices
- Availability to work full-time during the Co-Op term.
- Familiarity with setting up workstations and IT hardware.

ProCogia is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive workspace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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