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Patient Care Coordinator
5 months ago
**About Us**:
Acre 21 Dental is located in southeast Regina and offers the latest techniques in full-service dentistry. Our practice offers a full range of general dentistry services including professional dental cleanings and checkups, fillings, restorations, and laser dental treatments.
Our team of general dentists and dental care staff are highly regarded in their field, and bring extensive experience to provide all patients with the highest quality of dental care services available.
**Schedule**:
Monday, Wednesday - Friday: 8:00 am - 5:00 pm
Tuesday: 10:00 am - 7:00 pm
**Responsibilities**:
- Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
- Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
- Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
- Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, and respond to all fee inquiries in a positive manner
- Effectively manage the recall system and accurately maintain the patient database
- Process referral letters and other patient correspondence upon receipt from the provider
- Manage and file all patient records and charts
- Demonstrate active listening and empathy to patients using effective communication skills
**About You**:
- Minimum 1 year of Administrator experience
- Clinical background considered an asset
- Experience with Dental software
