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Patient Care Coordinator

3 months ago

Regina, Saskatchewan, Canada FYidoctors Full time

Are you passionate about enhancing patient experiences and contributing to their well-being? We invite you to consider a role as a Patient Services Specialist at FYidoctors, where your efforts will significantly impact the lives of our patients. We are seeking a dedicated individual who can commit to full-time day shifts, with availability from Monday to Saturday, including Saturdays from 7:30am to 5:30pm.

At FYidoctors, we believe this position is more than just a job; it is an opportunity to grow both personally and professionally. We offer a comprehensive benefits package and a supportive work environment that prioritizes the well-being of our staff. Explore our website for more information and to express your interest.

Why Work With Us:

At FYidoctors, our patients' health is our top priority. We are proud to have earned the trust of individuals across Canada and the USA, and our doctor-led approach has facilitated our growth from 30 locations to over 350 in just 15 years.

Our greatest asset is our team of over 3,000 dedicated professionals who serve thousands of patients daily. We strive to create a positive and encouraging workplace where everyone can thrive and develop their skills.

As a Patient Services Specialist, you will play a vital role in delivering exceptional service to our patients. Your responsibilities will include managing the retail and repair of eyewear products and providing follow-up care, all while contributing to the advancement of eye health.

This position is a full-time/part-time permanent role, requiring up to 30-40 hours of work per week from Monday to Saturday.

Key Responsibilities:

  • Warmly welcoming patients as they arrive at our clinic
  • Facilitating patient check-ins and check-outs
  • Communicating effectively with patients in person, via phone, and through email
  • Handling billing for patients, their medical service providers, and other third parties
  • Administering pre-testing services
  • Managing appointment scheduling, prescription printouts, and billing processes
  • Upholding high standards of customer service through your interpersonal skills and problem-solving abilities

What We Are Looking For:

  • Previous experience in a customer-facing role, ideally in a retail setting
  • Ability to thrive in a fast-paced environment
  • Proficiency in technology and computers, with strong skills in MS Office Suite
  • A professional demeanor and a genuine enthusiasm for interacting with people

We appreciate your interest in FYidoctors and look forward to reviewing your qualifications. If your profile aligns with our needs, we will reach out with further information. Thank you for considering a career with us.