Client Service Technician

2 weeks ago

Owen Sound, Canada Air Liquide Full time

At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

**How will you CONTRIBUTE and GROW?**:
VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gasses, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance.
VitalAire is currently recruiting a highly energetic and motivated Client Service Technician for our Owen Sound, ON branch. The Client Service Technician (CST) transports, delivers, and installs homecare equipment (including oxygen cylinders) to patients and institutions while maintaining safe operation of the company vehicle.
- Sets up homecare equipment at patients’ home, provides training to new clients and responds to requests from current clients.
- Provides client education on equipment function, maintenance, and troubleshooting.
- Performs technical checks and reviews safety instructions with clients.
- Maintains up-to-date documentation by completing appropriate records for technical visits including equipment exchanges, deliveries, and pick-up of equipment.
- Ensures operation of medical equipment by completing preventative maintenance requirements
- Meets client needs by delivering products according to schedule and as required.
- Ensures safe supply of gases to clients homes and transporting medical gases according to procedures and regulations.
- Ensures correct loading of vehicle by identifying product requirements for the day/week, and unloading product or material in compliance with safety and legislative requirements.
- Performs warehouse duties in the branches (IE: stocking shelves with supplies, shipping and receiving of products, and equipment cleaning and disinfection of patient equipment).
- Provides after hour service to clients by participating in branch on-call rotation.

**_________**:
**Are you a MATCH?**:
**_Here’s what you will need _**
- High School Diploma and/or equivalent combination of education and experience
- 2-3 years of consecutive recent driving/delivery experience
- 2-3 years Customer service experience
- Clean and valid driver’s abstract
- Strong written and oral communication skills (verbal and written) in English (or French if QC based position)
- Basic computer / tablet skills
- Knowledge of use and maintenance of respiratory home care equipment preferred; ability and willingness to learn and understand homecare equipment used by patients
- Basic mechanical/repair skills

**_What’s in it for you _**
- Competitive total rewards : Salary, bonus, flex benefits & pension plan
- Growth opportunities : Upward mobility, career progression, and tuition reimbursement
- Work/life integration : From standard hours to personal time off, we encourage life outside of work
- Inclusive workplace : Bring your whole self to work as you learn and grow
- Meaningful work: Do work that matters
- Awesome team : Teamwork and connection power our business
- Global collaboration : Collaborate near and far by being part of a global leader
- Culture of safety: We weave safety and wellness into all that we do

**_Additional Information _**

**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

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