Parts/service Advisor

5 days ago


Waterloo, Canada Apex Truck and Trailer Inc. Full time

**_LIFE'S TOO SHORT...WORK SOMEWHERE AWESOME_**

We need an experienced, personable, organized and detail-oriented individual to complement our parts/customer service team.

**ABOUT US**

Apex Truck & Trailer Inc. started with a mechanic, his truck and a vision. We are a smaller, independently owned truck and trailer repair shop in Waterloo working on all makes/models of trucks, trailers, and equipment. We have all necessary shop tools and software, and Techs have their own iPad to track their work. We perform general repairs, preventative maintenance, and electronic engine/exhaust after treatment systems diagnostics and repairs including engine overhauls and transmission rebuilding.

**REQUIRED SKILLS**
- Exceptional written and verbal communication skills
- Strong organizational and time-management skills
- Self-motivated, self-driven to perform independently and under pressure
- Positive attitude
- Team player (working together with our mechanics, customers, and management)
- Comfortable with Microsoft office, Outlook, and learning new software
- Strong understanding of the truck and trailer repair industry
- Experience ordering and managing parts and inventory
- Valid driver’s license as well as a clean background check and driver’s abstract

**RESPONSIBILITIES**
- Quote, order and receive parts from outside vendors
- Track warranty claims and cores
- Assist with creating work orders and descriptions of problems and needed repairs, and check in trucks/customers as they arrive
- Assist with consulting with mechanics regarding necessary repairs and possible alternatives, and follow up with customers with updates, or follow-up repairs
- Assist in the shop’s workflow and schedule working alongside shop Foreman
- Maintain positive customer relations, handle minor customer complaints
- Assist with checking on progress of repairs throughout the day. Contact customer regarding any changes in the estimate or repair time to obtain authorization before additional work is completed.
- Administrative duties as assigned. Prepare documents, reports, etc. as required

**CONTACT US**
- Or, drop by and say hello We'd love to show you our shop and what we're all about._

**Job Types**: Part-time, Permanent
Part-time hours: 42.5 per week

**Salary**: From $28.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- service advisor: 3 years (preferred)
- parts advisor: 3 years (preferred)


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