Unit Clerk

3 months ago

Toronto, Canada Sinai Health Full time

Sinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. Since 2015, we have provided excellent and compassionate care in hospital, community and home. Comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, the Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care, we translate scientific breakthroughs, push boundaries for health solutions, and educates future clinical and scientific leaders.

The PACU is a fast paced, high volume environment, which makes accuracy, speed and a commitment to providing high quality Patient and Family Centred Care essential.

Responsibilities include, but are not limited to:

- Responsible for coordinating patient flow
- Receives, greets, screens and provides pertinent unit information to all patients, families, visitors and staff
- Performs clerical tasks and procedures required to prepare for patient scheduling
- Interviews, admits and registers patients according to departmental and Hospital policies and procedures
- Provides support for unit security and responds to emergency codes
- Performs data entry of patient information accurately and efficiently in Cerner Module, including required financial information (e.g. Health Care Card, insurance, credit card, etc.)
- Processes patient appointments, physicians' orders and diagnostic orders
- Maintains patient charts, including the collection and input of unit specific statistics
- Supports the collection, maintenance, distribution and communication of critical unit data (e.g. lab results, etc.)
- Provides administrative support services to the unit (e.g. posting notices, circulating minutes/memos, word processing, data entry, photocopying, printing documents for distribution, reception, answering, logging and transferring telephone calls, paging, patient care communication, ordering of supplies, maintain equipment, etc.)
- Participates in professional development activities (e.g. training sessions, quality improvement initiatives, policy manual reviews, etc.)
- Ensures patient confidentiality and data security at all times
- Assists with other duties related to the position as required
- Job Requirements- Successful completion of a college diploma in Medical Secretary/Office Administration studies from an accredited educational institution
- One (1) year of recent and related work experience and cash handling experience
- One (1) year of recent experience working in an acute care environment (preferred)
- Proficiency with Patient Care Systems
- Proficiency in Microsoft Word, Excel, and Outlook
- Knowledge of Medical Terminology (preferred)
- Minimum 40 wpm keyboarding/data entry speed
- Skilled at setting priorities and handling multiple tasks simultaneously; demonstrated flexibility and initiative
- Demonstrated ability to effectively interact with all levels of staff, patients and their families
- Ability to work independently and as a team player on the unit, with other departments and external stakeholders
- Proven organizational and time-management skills with a demonstrated ability to exercise tact, discretion and good judgment
- Demonstrated telephone, interpersonal and customer service skills required; compassion and good public relations skills are necessary when dealing with anxious patients and families
- Proven conflict management, problem solving and decision making skills
- Proficient in Cerner (preferred)
- Demonstrated ability to communicate and read using English in order to effectively perform essential requirements of this position
- Demonstrated satisfactory work performance and attendance history

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