Bilingual Collections Representative

3 weeks ago

Brampton, Canada Nissan Full time

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

We are currently looking for a Bilingual (French and English) Collections Representative to join our team in Mississauga, ON.

This role will be responsible for maximizing recoveries while minimizing collection losses. Incumbent will be responsible for working with and monitoring the activities of Legal counsel, bailiff and other vendors in effort to recovery NCF security and establish repayment schedules with debtors.

**Job functions Include but are not limited to**:
Collection calls and/or correspondence on past due accounts greater than 5 days. Make arrangements to bring their delinquent accounts current.
Provide customer service regarding collection issues, process and review account adjustments, and resolve client discrepancies.
Finalize vendor invoices - Once approved invoices are received from supervisors; ensure accuracy of information input by vendor. Forward correctly completed invoices to accounts payable to issue payment and to internal processing department to post to appropriate accounts. Log all vendor invoices on monthly and yearly trackers - ensure spreadsheet functionality to provide summary for management
Accountable for reducing delinquency in their assigned region and queue. Must communicate and follow up effectively with customers, dealers and team on a daily basis.
Identify accounts that require additional research or skip tracing. Take necessary action to ensure the account is contacted in a timely basis.
Answers incoming calls from customers and dealers in regard to inquiries.
Follow training and quality models to ensure proper collection methods are used and quality customer service is provided during all calls.
Perform other assigned tasks and duties necessary to support the Collections department.

**Minimum Qualifications**:
Must have excellent English and French communication skills, both verbal and written
University degree is preferred
Experience working in Collections OR Accounts Receivables
Proficiency in Word/Excel/Outlook, and good comfort level adapting to new computer systems is required
Able to multi-task, good analytical skills and have an eye for detail and accuracy

Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the fourth year in a row. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. Join our winning team today.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Brampton Ontario Canada

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