Housekeeping Supervisor
3 weeks ago
**Place of work**: 1050 Rue De La Gauchetière O, Montréal, QC H3B 4C9
**Status**: Full time
**Salary**: 50 000$ per year, then 53 000$ per year after the probation period
Acquired in 2018 by Tidan, this hotel is located in the heart of the Montreal metropolis. The Marriott Château Champlain is a 1-minute walk from the metro, accessible by an underground route, adjacent to the Bell Centre and also by 1000 de la Gauchetière. This iconic and emblematic hotel in Montreal was completely renovated in 2021, with 36 floors, 614 rooms, 13 suites, 25 meeting rooms and can accommodate up to 1000 customers. If you are looking for a stylish and modern work environment, join the inspiring team of one of the largest hotels in downtown Montreal.
**Who are we**:
**Why join our team**:
Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the social life at the heart of the company, especially after the pandemic, each hotel has a social calendar. The Tidan Human Resources team is always there to listen to you and support you on your journey through the company.
We believe in teamwork and are committed to creating a high-performing team, whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.
Department and the hotel you join. A bonus is also provided via our referral program and more.
Reporting to the director of housekeeping, the housekeeping supervisor manages the daily operations of the department (check-in/check-out/group/vip) and ensures company standards are met. This person will work closely with the front desk and engineering department. As the industry is constantly changing, responsibilities for this position may change and evolve accordingly.
**Responsibilities**
- Supervise a team of workers
- Plan and assign tasks to employees
- Adjust schedules based on occupancy
- Manage inventory of cleaning and amenity products
- Ensure rules and procedures are followed (atlific & marriott standards)
- Participate in employee performance management
- Ensure the health and safety of staff
- Coordinate services with external companies/suppliers
- Supervise and coach employees
- Inspect rooms
- Participate in disciplinary process
- Ensure quality customer service and manage customer complaints
**Key competencies**
- Communication skills
- Attention to detail and quality
- Time management/multitasking
- Judgment and decision making
- Organization
- Problem solving
- Responsibility and reliability
- Ethics and integrity
**Required qualifications**
- College diploma in hotel management
- 2 years of experience in a similar position in the hospitality industry
- experience in a unionized environment is an asset
- Fluent in both french and english
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