Training and Continuous Improvement Manager

3 weeks ago

Markham, Canada PlanIT Search Full time

Provide support to backup accounts to the Region for Veridos accounts
- Provide support to backup accounts where needed
- Identify/ suggest and generate new standards with regards to templates, (reporting) formats, etc. and other duties as assigned by the Client Services department Manager or Director
- Comply with G&D Environmental, Health & Safety policies, and procedures and report any Environmental, Health & Safety hazards, incidents and concerns to the immediate supervisor/manager. Management will ensure employees are provided with job specific Environmental, Health & Safety information, training and also ensure employees follow workplace Health & Safety policies and procedures.

**Qualifications, Experience and Educational Requirements**

**Work Experience**:

- Minimum five years’ experience in direct Customer Service - client contact or an equivalent position in a manufacturing, printing or financial environment

**Skills and Competencies**:

- Excellent command of English, both written and verbal.
- Above average organizational, coordination, and presentation skills with the ability to multi-task with grace.
- Proven interpersonal, analytical and problem-solving skills.
- Proficient with MS Office suite.
- SAP experience is required
- JIRA experience is required
- Self-motivated team player with the ability to interact in a collaborative manner.
- Ability to prevent unnecessary issues from occurring by proactively paying close attention to the details in all communication and documentation.
- Ability to be unfailingly civil and respectful to both your internal team players and external Clients.
- Exposure to Project Management and Project Methodologies is preferred.
- Ability to communicate in French (written and oral) is a plus

**Education**:

- Completion of a college or university degree

**Working Conditions**
- Fast-paced environment
- Sitting at the computer for long periods of time
- Open Concept Office

**Physical Requirements**
- Lift up to 20 lbs

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00-$76,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- SAP: 5 years (required)
- JIRA: 5 years (required)
- PROJECT MANAGEMENT: 5 years (required)
- PROJECT METHODOLOGIES: 5 years (required)

Work Location: One location

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