Technical Support

5 months ago

Gatineau, Canada OrthoCanada Full time

**Important Details**:
**About us**

OrthoCanada is a company located in Gatineau, Quebec. The OrthoCanada team has a diverse expertise that provides professional service our clients can rely on.

The mission of OrthoCanada is to improve the health, well-being, and mobility of Canadians. Our employees are experts who help health professionals achieve their goals with the most advanced and efficient equipment available in physiotherapy, occupational therapy, exercise physiology, and kinesiology. This team of dedicated professionals always strives for excellence and constantly seeks innovative ideas to exceed our clients' expectations.

**RESPONSABILITIES**:
**Customer Service**
- Diagnose problems with customers to quickly resolve their service issues.
- Be well-informed about the products sold by OrthoCanada.
- Communicate with customers and others to answer questions, disseminate or explain specific product information.
- Understand and communicate OrthoCanada's values; demonstrate what sets us and our products apart.
- Record orders in the accounting system and bill customers accordingly (clinics, hospitals, universities, medical stores, and retail customers, etc.)
- Establish strong customer relationships.
- Provide exceptional customer service.
- Repair medical equipment by replacing defective components inside machines.
- Manage all customer complaints and loaner products provided to customers quickly and efficiently.

**Administration**
- Data entry into our accounting system. Improve data quality (review customer names and other customer details, standardize product descriptions, etc.)
- Ensure website information is relevant.
- Liaise with the purchasing manager and shipping team as needed to confirm inventory and the status of shipped orders.
- Document each service case and coordinate with suppliers, purchasers, technicians, and customers to solve problems.

**QUALIFICATIONS AND REQUIREMENTS**:

- Post-secondary degree in a related field.
- Strong written and verbal communication skills. Bilingualism in English and French is required (English is mandatory as most of our clients are English-speaking).
- Excellent general computer skills.
- Strong competency in electronic repair.

**KEY SUCCESS FACTORS**:

- Customer service orientation.
- Attention to detail.
- Strong communication skills.
- Ability to work within tight deadlines.
- Energy and stress management.
- Team spirit.
- Adaptability/Flexibility.
- Problem-solving skills.

**Job Types**: Full-time, Permanent

**Salary**: $47,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):
**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- Customer service: 5 years (required)

**Language**:

- Fluent in both French and English (required)

Work Location: Hybrid remote in Gatineau, QC J8R 0G5

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