Service Broker

6 months ago

Windsor, Canada HUB International Full time

**Are you**: A_ _team player who gets satisfaction from helping clients navigate today’s challenges? Solution and results-oriented? Driven to succeed and excited about new challenges? Seeking an employer who invests in your personal growth and professional development? This opportunity could be tailor-made for you.

**Who we are**: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. We are affiliated with HUB International, the 5th largest insurance brokerage in the world with 13,000 employees and more than 475 offices.

**Why we’re different**: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees.

We’re about communities too. HUB/HCC is committed to a formal program - HUB Gives - that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.

**The Role**: Want to get started in a career with endless opportunities? No insurance experience is necessary to join our team. We will train you every step of the way including helping you obtain your Registered Insurance Brokers of Ontario (RIBO) license.

As a Service Broker for home and auto insurance you will receive paid training, a competitive salary, incentives and benefits package along with opportunity for growth.

**Responsibilities**:
Create an effortless experience for our clients.

Process requested changes or renewals.

Actively pursue opportunities to retain and account-round client policies.

Provide claim counseling and assistance to the client within company guidelines.

Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems.

Document all details of client requests and conversations in the appropriate system

Refer files requiring approval to the designated individual with recommendations for handling.

Exhibit accountability with regard to readiness in handling client contact opportunities

Receptive to ongoing coaching and training provided and make use of self-coaching tools where available.

Skills and Requirements

High School diploma

University degree, college diploma or the equivalent combination of formal education and experience is preferred but not required

Previous success in customer service and a strong desire to help customers

Ability to multitask in a contact center environment

Excellent verbal and written communication skills

Ability to stay calm under pressure

Positive and enthusiastic attitude

Desire to work in a dynamic team environment

Bilingual in French and English (an asset)

Insurance experience is not required

**The Perks**:
Group Health and Dental Benefits.

RRSP Company Matching Program.

Paid vacation, sick and personal days.

Employee discounts on personal, home and auto insurance policies.

Corporate discounts on gym memberships and other services/products.

Company-paid Employee and Family Assistance Program.

Health and wellness initiatives.

Ongoing recognition programs and opportunities for advancement.

**Our Commitment**:
An environment that fosters continuous learning and improvement.

A leadership team dedicated to your growth and success.

To listen. Our employees have great ideas. We implement them.

Appreciation of your efforts. Every day.

Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

\#WeAreHCC

Department Account Management & Service

**Required Experience**: Less than 1 year of relevant experience

**Required Travel**: No Travel Required

**Required Education**: High school or equivalent

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

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