IT Operations Analyst I
1 month ago
**Work Location**:
Canada
**Hours**:
37.5
**Line of Business**:
Technology Solutions
**Pay Details**:
**Provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.**
**KEY ACCOUNTABILITIES**
**CUSTOMER**
- **Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions**
- **Ensure change activities are performed on time, minimizing risk to the service/business environment**
- **Identify, resolve, or escalate service delivery issues and/or complaints**
- **Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery**
- **Prioritize activities to ensure time invested is appropriate to the availability impact**
- **Provide seamless integration of activities and processes, recognizing system interdependencies**
- **Act as an information source to colleagues, business partners and clients/customers**
- **Ensure prompt and timely updates to service issues, and follow through on outstanding problems
**SHAREHOLDER**
- **Deliver and maintain accurate reports and documentation**
- **Follow established procedures and standards**
- **Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)**
- **Maintain a secure work environment and ensure adherence to notification and escalation processes**
- **Communicate effectively within the team relative to service issues and scheduled changes**
- **Recommend improvements and enhancements to internal departmental processes**
- **Comply with well-defined enterprise technology delivery practices and standards and project management disciplines**
**EMPLOYEE / TEAM**
- **Work effectively as a team, supporting other members of the team in resolving critical service issues**
- **Prioritize and manage own workload in order to deliver quality results and meet timelines**
- **Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.**
- **Participate in knowledge transfer within the team and business units**
- **Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
**BREADTH & DEPTH**
- **Provides front line customer service support to clients on a broad range of issues**
- **Assesses level of knowledge of caller and translates information when providing assistance**
- **Prioritizes and may assign problems and service issues to other team members**
- **Co-ordinates problem resolution and the implementation of changes in accordance with established change processes**
- **Integrates all sources of information when providing assistance to clients**
- **Makes independent decisions within generally defined parameters**
- **Generally reports to a Team Manager**
**EXPERIENCE & EDUCATION**
- **Undergraduate degree or Technical Certificate**
**Who We Are**:
**TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.**
**TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing - and so will you.**
**Our Total Rewards Package**
**Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. **Learn more**
**Additional Information**:
**We’re delighted that you’re
-
IT Operations Analyst I
5 months ago
London, Canada TD Bank Full time**IT Operations Analyst I**: - 423087BR **Job Category - Primary** - Technology Solutions **Work Location** - City Centre Tower A - 275 Dundas Street **Employment Type** - Regular **City** - London **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department...
-
Onsite Systems Analyst I
5 months ago
London, Canada VC3 Full timeLeveraging our standard technologies and process, coupled with our people and corporate structure, we deliver a unique end result for our customers. Our clients will experience increased employee productivity, predictability in capital and operating expenditures, reduced downtime and risk, improved employee morale, less lost revenue and enhanced business...
-
Onsite Systems Analyst I
4 months ago
London, Canada VC3 Full timeLeveraging our standard technologies and process, coupled with our people and corporate structure, we deliver a unique end result for our customers. Our clients will experience increased employee productivity, predictability in capital and operating expenditures, reduced downtime and risk, improved employee morale, less lost revenue and enhanced business...
-
Onsite Systems Analyst I
5 months ago
London, Canada VC3 Full timeThe **Onsite Systems Analyst I **is primarily responsible for providing onsite mid-level technical assistance and support to assigned VC3 clients. In addition, the Onsite Systems Analyst I role is responsible for running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support. - In order to...
-
Business Analyst
3 hours ago
London, Ontario, Canada LORD GAINSBOROUGH RESTAURANT Full timeAbout the RoleWe are looking for a Business Analyst to join our team at Company. As a key member of our operations team, you will be responsible for analyzing business needs and developing solutions to drive growth and efficiency.Key ResponsibilitiesCollect and analyze business data to identify trends and opportunitiesDevelop and implement process...
-
IT Build Analyst I
2 weeks ago
London, Ontario, Canada The Toronto-Dominion Bank (Canada) Full timeJob SummaryWe are seeking a highly skilled IT Build Analyst I to join our team at The Toronto-Dominion Bank (Canada). As a key member of our infrastructure team, you will be responsible for providing technical build support and ensuring the stability of our production environment.Key ResponsibilitiesProvide specialized technology-related build support,...
-
IT Operations Analyst
4 weeks ago
London, Canada TalentWorld Full timeExciting Opportunity with TalentWorld! TalentWorld is thrilled to announce that we are hiring for IT Operations Analyst for one of our esteemed clients! We are looking for a dynamic and dedicated technical operations analyst to join our client's team. If you’re passionate about technology, enjoy solving problems, and thrive in a collaborative environment,...
-
IT Operations Analyst
4 weeks ago
London, Canada TalentWorld Full time €21 - €22Exciting Opportunity with TalentWorld! TalentWorld is thrilled to announce that we are hiring for IT Operations Analyst for one of our esteemed clients! We are looking for a dynamic and dedicated technical operations analyst to join our client's team. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment,...
-
IT Operations Analyst
4 weeks ago
London, Canada TalentWorld Full timeExciting Opportunity with TalentWorld! TalentWorld is thrilled to announce that we are hiring for IT Operations Analyst for one of our esteemed clients! We are looking for a dynamic and dedicated technical operations analyst to join our client's team. If you’re passionate about technology, enjoy solving problems, and thrive in a collaborative environment,...
-
IT Operations Analyst
4 weeks ago
London, Canada TalentWorld Full timeExciting Opportunity with TalentWorld! TalentWorld is thrilled to announce that we are hiring for IT Operations Analyst for one of our esteemed clients! We are looking for a dynamic and dedicated technical operations analyst to join our client's team. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment,...
-
IT Operations Analyst
4 weeks ago
London, Canada TalentWorld Full timeExciting Opportunity with TalentWorld! TalentWorld is thrilled to announce that we are hiring for IT Operations Analyst for one of our esteemed clients! We are looking for a dynamic and dedicated technical operations analyst to join our client's team. If you’re passionate about technology, enjoy sol
-
Business Systems Analyst
1 month ago
London, Ontario, Canada TEK-PRO IT SOLUTION INC Full timeJob Title: Business Systems AnalystWe are seeking a highly skilled Business Systems Analyst to join our team at TEK-PRO IT SOLUTION INC. As a Business Systems Analyst, you will be responsible for analyzing business needs and developing solutions to improve our operations.Key Responsibilities:Confer with clients to identify business requirements and develop...
-
Business Systems Analyst
1 month ago
London, Ontario, Canada TEK-PRO IT SOLUTION INC Full timeJob Title: Business Systems AnalystWe are seeking a highly skilled Business Systems Analyst to join our team at TEK-PRO IT SOLUTION INC. As a Business Systems Analyst, you will be responsible for analyzing business needs and developing solutions to improve our operations.Key Responsibilities:Confer with clients to identify business requirements and develop...
-
Business Systems Analyst
1 month ago
London, Ontario, Canada TEK-PRO IT SOLUTION INC Full timeJob Title: Business Systems AnalystWe are seeking a highly skilled Business Systems Analyst to join our team at TEK-PRO IT SOLUTION INC. As a Business Systems Analyst, you will be responsible for analyzing business needs and developing solutions to improve our operations.Key Responsibilities:Confer with clients to identify requirements and develop solutions...
-
Business Systems Analyst
1 month ago
London, Ontario, Canada TEK-PRO IT SOLUTION INC Full timeJob Title: Business Systems AnalystWe are seeking a highly skilled Business Systems Analyst to join our team at TEK-PRO IT SOLUTION INC. As a Business Systems Analyst, you will be responsible for analyzing business needs and developing solutions to improve our operations.Key Responsibilities:Confer with clients to identify requirements and develop solutions...
-
CNC Operator I
5 months ago
London, Canada ADJ Industries Inc Full time**Job Title**: CNC Operator I/ Machinist** **Location**: 2068 Piper Lane / 290 Sovereign Road** **Reports to**: Production Supervisor** **Position Overview**: The CNC Operator I reports to the Production Supervisor and is responsible for the operation of one or more CNC machines. The CNC Operator I may also work on a variety of products and perform...
-
CNC Operator I
5 months ago
London, Canada ADJ Industries Inc Full time**Job Title**: CNC Operator I/ Machinist** **Location**: 2068 Piper Lane / 290 Sovereign Road** **Reports to**: Production Supervisor** **Position Overview**: The CNC Operator I reports to the Production Supervisor and is responsible for the operation of one or more CNC machines. The CNC Operator I may also work on a variety of products and perform...
-
Business Systems Analyst
1 month ago
London, Ontario, Canada TEK-PRO IT SOLUTION INC Full timeJob Title: Business Systems AnalystWe are seeking a highly skilled Business Systems Analyst to join our team at TEK-PRO IT SOLUTION INC. As a Business Systems Analyst, you will be responsible for analyzing business needs and developing solutions to improve our operations.Key Responsibilities:Confer with clients to identify business requirements and develop...
-
Business Systems Analyst
1 month ago
London, Ontario, Canada TEK-PRO IT SOLUTION INC Full timeJob Title: Business Systems AnalystWe are seeking a highly skilled Business Systems Analyst to join our team at TEK-PRO IT SOLUTION INC. As a Business Systems Analyst, you will be responsible for analyzing business needs and developing solutions to improve our operations.Key Responsibilities:Confer with clients to identify business requirements and develop...
-
Business Systems Analyst
1 month ago
London, Ontario, Canada TEK-PRO IT SOLUTION INC Full timeJob Title: Business Systems AnalystWe are seeking a highly skilled Business Systems Analyst to join our team at TEK-PRO IT SOLUTION INC. As a Business Systems Analyst, you will be responsible for analyzing business needs and developing solutions to improve our operations.Key Responsibilities:Confer with clients to identify business requirements and develop...