Drop-by Coordinator

4 weeks ago


Newmarket, Canada Inn From The Cold Full time

**Position title**: Drop-by Coordinator

**Program name**: currently at 510 Penrose Street, Newmarket, relocating October 2023. Will be in Newmarket

**Pay rate**: $22.50/hour

**Hours**: Part-Time - Saturday and Sunday 9:00 am to 4:00 pm

**Application Deadline**: Friday, August 4th, 2023
- **Inn From the Cold (IFTC) meets the needs of people who are homeless or at risk of becoming homeless in York Region. We work with the community and collaborate with our partners in supporting those with basic to complex needs. IFTC’s work is housing focused and trauma informed, offering a continuum of services and programs that allow us to partner with our clients on their journeys out of homelessness. IFTC promotes a healthy and safe workplace and has created an intentional culture of wellness for all staff, volunteers and clients.**_
- **Innfromthecold.ca**_

**Overview**: The Newmarket Drop-by is a program delivered in partnership with the Krasman Centre, the Town of Newmarket and York Region. The Drop-by Coordinator will deliver a daily program to people experiencing homelessness, with one additional Drop-by Coordinator from IFTC and a Peer Support Worker from the Krasman Centre. You will provide a welcoming, inclusive space providing access to basic needs, food, showers, as well as conducting social inclusion activities to build a sense of community. You will also provide warm transfers to support services based on the unique needs of each individual.

**Responsibilities**:

- Prepare drop-by pre-opening every
- Greet clients and screen according to infection prevention and control protocols
- Check in and connect with clients
- Greet collaborative partners and facilitate their work
- Participate in lunch pick-up from IFTC, serving and clean up
- Prepare and serve coffee, tea, and other beverages, and ensure snacks are available for clients between meals
- Provide clients with basic needs including clothing, personal care items, clothing, access to showers, etc.
- Provide brief, solution-focused counselling to clients
- Connect clients to relevant services both internally and externally including, CMHA, addiction services, health care, identification, housing, etc.
- Using a client centered approach, de-escalate aggressive behavior or disputes between clients
- Report client issues/problems, supply needs to your designated supervisor - Re-inforce the rules of the shelter
- Model the behaviour we wish to see in our clients at all times
- Follow COVID Preparedness Document and all other public health directives
- Comply with IFTC policies and procedures, HR manual, Health and Safety Guidelines and all other relevant directives
- Complete daily shift report, and quarterly reports for funders
- Attend weekly meetings

**Knowledge/Abilities**:

- Knowledge and understanding of homeless and/or socially isolated adults.
- Knowledge of trauma informed practices
- Strong de-escalation skills and effective in dealing with conflict and crisis
- Friendly, flexible manner and ability to juggle multiple priorities
- Demonstrate a clear understanding of IFTC policies, including boundaries and confidentiality
- Excellent interpersonal and communication skills and able to work in a team
- Able to plan and carry out shift with mínimal supervision

**Qualifications**:

- College or university degree in related discipline
- Current First Aid and CPR certificate, prior to first day of work
- Food handling certificate an asset
- WHIMS

**Requirements**:

- Clear vulnerable sector screening
- Fully vaccinated against COVID-19

**Job Types**: Full-time, Fixed term contract
Contract length: 7 months

**Salary**: $22.50 per hour

**Benefits**:

- Employee assistance program

Schedule:

- 8 hour shift

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- working with those at-risk or experiencing homelessness: 1 year (preferred)

Work Location: In person

Application deadline: 2023-08-04
Expected start date: 2023-08-09


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